Lancashire & South Cumbria NHS Foundation Trust
Due to the expansion of our service, a post for a Mobile Clinical Administrator to join our friendly & diverse teams at West Strand House based at Strand Road Preston, Pathways in Bamber Bridge, and Chorley Health Centre in Chorley part of the community and mental health team.
Providing support to our service users is our primary focus. The role can be demanding yet very rewarding as our team is the first point of contact for our service users and their support networks.
Your compassion and empathy will be tested in situations which require you to be supportive from when you answer..how can I help you?
You will be rewarded knowing you have provided assistance at a time that it was needed underpinned by the clinical team who will work side-by-side.
Your experience of minute-taking in a multi-disciplinary clinical team setting will push boundaries; you will be required to support our teams remotely via teams or on-site, which will require a high level of communication.
In return, you will be guided and supported with career progression and be allowed to make decisions with meaningful input. A variety of courses are available for the right candidate.
Main duties of the job
A flexible approach is needed as every day can be different. Experience of working in a busy office with a clinical workload is preferred with previous exposure of working with the public essential.
You will be required to take large volumes of phone calls that are varied in nature as well as completing vital clinical administrative support, which includes processing referrals, clinical letters, and arranging weekly team meetings for a multi-disciplinary team.
Although always supported by the wider team, you must have relevant experience of managing your own workload and multi-tasking with a busy, varied workload.
Person Specification
Qualifications
* NVQ Level 3 in Customer Care or Business Administration - or equivalent experience
* Demonstrable commitment to continuous personal development.
Knowledge
* Knowledge of a range of administrative procedures and practice.
* Awareness of issues in the Mental Health Network.
Experience
* Previous experience as a Secretary/Administrator including diary management.
* Previous experience of working in a fast-moving, confidential, sensitive, pressurised deadline-driven environment.
* Experience of supporting and minuting meetings.
* Experience covering and supporting reception & admin team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Lancashire & South Cumbria NHS Foundation Trust
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