Rivers Casino Portsmouth
3630 Victory Blvd.
Portsmouth, VA 23701, USA
Description
Job Summary: Patrols casino premises and/or guards casino posts to maintain safety and security; prevent underage gambling and casino floor access, protect assets and ensure observance of applicable laws and casino regulations.
Duties/Responsibilities:
* Provides exceptional customer service to guests at all times.
* Guards security post and/or patrols internal and external casino property to prevent and respond to security incidents.
* Prevents underage gambling via access to the casino floor by following identification verification procedures.
* Interviews guests and employees when security incidents occur.
* Contacts shift manager and/or supervisor when security situations require intervention beyond scope of authority.
* Obtains assistance for accident victims.
* Assists management in emergency situations.
* Writes detailed security reports.
* Answers security calls and dispatches officers to assist per departmental standards and protocols.
* Responds to emergencies in accordance with established procedures.
* Performs all other duties as assigned.
Minimum Education and Experience Requirements:
* Must be 21 years of age or older.
* High school diploma or equivalent.
* Six months security experience preferred.
Certifications, Licenses, and/or Registrations:
* Gaming license/registration as required by jurisdiction(s).
* Virginia Unarmed Security License
Knowledge, Skills, and Abilities:
* Must be able to form and build long-standing relations with established and new guests/players.
* Excellent oral and written communication skills.
* Ability to communicate with team members and guests.
* Available to work flexible shifts, weekends and holidays.
* Ability to obtain and maintain all necessary licensing.
* Able to work with others while maintaining a positive and professional demeanor.
Physical Requirements:
* Regularly required to see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
* Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.
* Frequently required to stoop, and kneel.
* Must occasionally move and lift up to 25 pounds.
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