Summary
You will gain the support, knowledge and experiences needed to successfully complete an 18-month apprenticeship. You will have a flexible approach and be keen to develop and grow in our thriving IT Team.
Annual wage
£12,313.60 to £22,010.56 a year
Training course
Information communications technician (level 3)
Hours
Enhanced rate above the National Apprenticeship wage for the right candidate. 37 hours per week Mon–Thu: 8.00 am – 4.00 pm, Fri: 8.00 am – 3.30 pm.
37 hours a week
Possible start date
Monday 3 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Provide first-line support to students and staff for ICT resources
* Carry out routine administration including password resets and adding print credits
* Assist with the administration process regarding purchases of ICT resources
* Assist with the setting up, upgrading, maintenance and repair of ICT resources
* Install and configure operating systems and applications
* Support staff and students with the use of ICT, including in-class support where appropriate
* Support staff and students with the set-up and preparation of ICT resources
* Work with staff, students and parents to promote the safe use of ICT
* Help produce and maintain ICT statistics, reports, checklists and other documentation as necessary
* Assist with the upkeep of the ICT asset register/inventory and service catalogue
* Help maintain appropriate stock levels of consumables and accessories and to raise purchase orders as necessary ensuring that value for money is obtained
* Maintain satisfactory standards of safety and security in relation to ICT suites and ICT resources
* Report any detected breach of the School’s ICT Acceptable Use policies to the Network Manager
* Provide a high level of service to the business in a deadline-driven environment and work to an agreed service level
* Keep abreast of technological developments and encourage the use of ICT at all levels
* Maintain relationships with fellow IT staff, taking part in team and departmental meetings
* Be aware of and abide by the schools’ health and safety procedures and associated polices
* Proactively implement the schools’ policies and procedures.
* Work flexibly and undertake any other relevant duties and responsibilities, as may reasonably be requested by the Network Manager or Trust ICT Director
Professional Development:
* Maintain personal professional development to ensure that the knowledge and skills required to fulfil the role of Apprentice ICT Service Technician are up to date
* Maintain an effective level of technical competence by participating in educational programmes and self-guided reading as appropriate
* Be a professional role model and understand and promote the aims of the school and the values of the Trust
* Work towards and complete an NVQ Level 3 for an Advanced Apprenticeship in IT, Web, Software & Telecoms
Where you’ll work
The Hinckley School
Butts Lane
Hinckley
LE10 1LE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
PRIMARY GOAL LTD
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Desirable qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Patience