Company Description
InnoFund is a company that challenges the status quo of the innovation incentives industry by changing the way innovation is identified, valued, and funded. Their mission is to accelerate UK innovation to ensure a better future for their clients, environment, and economy. InnoFund are specialists in R&D and innovation funding, helping clients commercialize their innovations and maximize funding opportunities.
Role Description
This is a full-time hybrid role for a Client Success Manager at InnoFund, located in the Manchester Area, United Kingdom. The Client Success Manager will be responsible for ensuring customer satisfaction, analyzing data to improve services, retaining clients, building relationships with clients, and providing exceptional customer service. Some work from home is acceptable.
Qualifications
* Customer Satisfaction and Customer Service skills
* Analytical Skills for data analysis
* Customer Retention and Relationship Building abilities
* Experience in managing client accounts
* Strong communication and interpersonal skills
* Ability to work independently and as part of a team
* Experience in the financial or technology industry is a plus
* Bachelor's degree or higher is a plus