Location: 11 George St, Tamworth, B79 7HL
Contracted Hours Available: 22
Job Opportunity: Team Leader
We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores.
As a Team Leader, you will be responsible for supporting your Store Manager in their goals to deliver commercial growth and to develop a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but also by leading the team to deliver great standards and exceptional service every day.
Key Responsibilities:
1. Drive the success of our stores by focusing on customer experience.
2. Support the Store Manager in achieving commercial growth.
3. Foster a team culture that prioritizes customer satisfaction.
4. Lead the store teams in the absence of the Store Manager.
5. Ensure adherence to great standards and exceptional service.
You will be as passionate about celebrating our customers’ life moments as we are. We are looking for candidates who:
1. Are customer-centric with a passion for driving excellent service.
2. Demonstrate good leadership skills.
3. Have a positive, forward-thinking approach.
4. Are comfortable reviewing store performance data.
5. Are commercially minded.
6. Are engaging and enthusiastic team players.
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