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Client:
Location: Birmingham, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: bb26902fb3a9
Job Views: 7
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
Financial Administrator / Client Services - Birmingham
Our client is looking for a Financial Administrator / Client Services Administrator to join their IFA firm based in Birmingham. The role will suit an experienced Financial Administrator who enjoys working autonomously in a driven and high-performing team.
Responsibilities:
* Ensure all dealings with customers are carried out in a professional and courteous manner
* Undertake sufficient product and market research
* Ensure all supporting documentation is maintained as per company procedures
* Maintain all standards of performance as required by the firm
* Ensure relevant CPD is maintained and recorded accurately
* Submission of new online applications / top ups and processing of paper-based applications for life, investment, platform, and pensions business, ensuring they are processed compliantly, to a satisfactory completion and issue of plan documents
* Maintain / keep up to date all trackers / spreadsheets as required by the Client Services Manager
* Run comprehensive IO activities for each piece of business whether it is new business, top ups, or any other policy variations such as Change of DFM/Model, Fund Switches
* Adding fees/ payaways /splits entries to IO
* Understand Adviser Bandings
* Understand Introducers / Payaways
* Oversee management of Annual Reviews and Portfolio Reviews that are due, ensuring delivery and action by adviser and Review Team
* Assist the Review Team with the preparation of ARs & PRs in overflow situations
* Check Portfolio Reports prepared by Review Team
* Liaise with clients, solicitors, accountants, life offices, lenders, and platform providers by telephone, e-mail, fax, and letter
* Handle complex administration enquiries / queries as directed by the Client Services Manager
* Provide training / mentoring to CSEs and apprentice staff as directed by the Client Services Manager
* Oversee and sign off Platform withdrawals / fund switches / transactions
* Produce ad-hoc (non-standard) and standard letters in response to customer/provider queries
* Obtain quotations for life, investment, and pension products using research tools
* Present quotations to advisers along with relevant data and documents required for advice
* Have a comprehensive understanding of the IO back office system and its role in the business
* Have good working knowledge of EIM platforms, including maintenance of cash balances
* Ensure all files are compliant and maintain compliance documents
* Handle Group Scheme Renewals / Auto Enrolment schemes, including renewal invitations, member servicing, and ongoing support
* Provide ongoing administration of platform and non-platform investment and pension products including Sipps and SSASs
Knowledge and Experience:
* The requisite knowledge for the role being undertaken
* Maintain basic administration, technical knowledge, and qualifications for the role
* Mentor Junior members of the Client Service Team
* Detailed knowledge of the firm’s administration and client service requirements
* Understanding of providing advice to clients in a compliant manner as per the firm’s policies
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