We are seeking a skilled Customer Service Coordinator to join a leading chemical manufacturer based in Preston. This well-established company operates on a global scale, and the position offers the Customer Service Coordinator an exciting opportunity to support the team on a temporary basis while delivering outstanding customer service.
Key Responsibilities for the Customer Service Coordinator:
* Process customer orders efficiently ensuring accurate cost application and creation of export document packs.
* Address stock inquiries, explore transport and dispatch options, and provide clear explanations of overall costs.
* Demonstrate confidence in freight management, effectively handling complex dispatch schedules and managing logistics.
* Uphold company principles and values through every customer interaction, ensuring a professional, friendly, and efficient service as the Customer Service Coordinator.
* Proactively keep customers informed from the first communication to the successful completion of their orders.
* Communicate with key stakeholders to discuss manufacturing demands, and dispatches to ensure timely shipments of orders.
Experience Required for the Customer Service Coordinator:
* Proven experience in a dynamic Customer Service Coordinator role, demonstrating exceptional communication skills both over the phone and via computer systems.
* Solid understanding of exports, transport options, documentation, and overall order management processes.
* Experience with SAP software.
* Strong attention to detail, ensuring customer orders are processed in line with company policies and procedures.
If you have the expertise and enthusiasm to excel as a Customer Service Coordinator, we encourage you to click the link below and apply directly today!
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