Position : Customer Service Advisor Contract Type : Permanent Location : Logistics Dorset, Aviation Business Park, 427 Viscount Rd, Christchurch BH23 6NW Working hours : Monday to Friday 8am-5pm Why choose Pall-Ex? Want to work for an award winning, market leading and successful business? We are an ambitious, innovative and growing Pallet Network providing excellent service to our customers. We have a unrelenting focus on being an employer of choice, to ensure our employees love coming to work and enjoy competitive pay rates range of useful benefits pension enhanced annual leave increased with length of service milestones life cover supportive employee assistance programs and much much more We want you to stay with us long term, so we surround you with a friendly supportive team, award winning training and upskilling opportunities. We listen, continuously improve and provide benefits that grow with your length of service and dedication. About the role: Duties include: Managing the daily SDM report of all AM/Timed and premium consignments with a possible extension to Economy freight Checking the held over report and carrying out corrective action Monitoring new/ghost scans Processing the previous day failure report First point of contact for all incoming queries via phone call and E-mail Email address created to direct all first contact E-mails into which will be monitored by the Reactive Sector Recording and inputting information into the service failure log Generate bespoke customer KPI reports in line with customer expectations for all Customer Accounts Daily, weekly, monthly, quarterly, and annual reports for Customers Damage Report Processing all customer returns Monitoring and actioning all RCRs Customer Manifesting The ideal candidate will have: Experience of working in a customer service role Excellent communication skills Promote collaboration and positive teamwork Methodical approach to work with strong attention to detail Highly organised and excellent time management Able to work as part of a team and on own initiative Proficient in Microsoft Office Applications Your career development We take every employee's career and development seriously. If you want to be the very best long term, or you have a vision to progress to other roles over time, we have dedicated learning and development pathways that are open to every employee. All employees are offered career discussions, so there is always opportunities to plan your next career move within Pall-Ex. Diversity and Inclusion We believe the diversity of our employees as critical to our on-going success. By our employees feeling that they can bring their authentic selves to work every day will ensure we achieve excellence. Proud to support Awarded the Gold Armed Forces Covenant and therefore we encourage veterans to apply for our roles and if the essential criteria is met then we will endeavour to offer an interview We are a Disability Confident Employer If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. What will you need to do next? If you meet the requirements for this role please submit your CV ADZN1_UKTJ