Carbon60 are working alongside a global FTSE 100 organisation, who are in need of a proactive and results-oriented Community Manager to lead its member engagement initiatives within the broadband space.Job OverviewThis role will focus on driving participation, delivering member value, and implementing impactful strategies that support the client's vision of becoming the leading global broadband community.You will oversee the execution of the annual member engagement strategy, ensuring alignment with organisational goals while fostering strong relationships with the client's global membership.Main ResponsibilitiesOwn the Annual Member Engagement Strategy Plan and drive the execution of activities to meet engagement objectivesActively participate with the Events Team to promote and execute events, webinars, research working groups, and workshops, encouraging attendance and contributions.Plan and coordinate 'Meet & Greet' sessions with the executive team at key events to strengthen relationships and understand members' aspirations.Serve as the primary organiser for Board Meetings, Oversight Committee Meetings, All Hands Member Meetings, General Assembly, and other key forums.Deliver timely community management performance reports, including detailed engagement metrics and actionable improvement plans for underperforming activities.Own and maintain the members’ portal – the default and centralised repository of knowledge assets, best practices, and community insights to share across the client's network.Develop and distribute high-quality communication materials, such as blogs, articles, event updates to inform and promote active participation from the community.Key Deliverables Ownership and successful execution of the annual member engagement strategy, with measurable outcomes.Regularly collect and analyse member feedback through monthly polls, surveys, and direct engagement mechanisms.Increased member involvement in events, workshops, and working groups, fostering meaningful contributions.Efficient coordination and follow-up for Board, Committee, and Member meetings, ensuring alignment and transparency.Comprehensive performance reports with insights and improvement plans to optimise member activity.Consistent and impactful communication materials that enhance the client's overall value proposition.Required Skills & ExperienceProven experience in community management, member engagement, or strategy implementation roles.Exceptional organisational and project management skills, with a focus on detail and follow-through.Outgoing personality and strong communication skills, including content creation and stakeholder engagement expertise.Proficiency in using analytics tools to monitor and enhance community performance.A collaborative and innovative mindset with a track record of driving successful. community initiatives.Knowledge of the broadband or telecommunications industry is strongly preferred.Contract SpecificsContract Length: 5-months initially.Start Date: End of Jan / start of Feb 2025.Pay Rate: £350 per day (Inside IR35).Office Location: Central London.Office/Home Working Flex: 2 days per week in the office required.