Job Title: Cloud Infrastructure & Application Support Engineer Salary: £34,000 - £38,000 KPI Bonus (up to 7.5%) Location: Stockport (Office-based with 1 day per week remote) About the Role: An exciting opportunity has arisen for a Cloud Infrastructure & Application Support Engineer to join a growing team in the critical care sector. This role involves providing both cloud infrastructure support and application support for a cloud-hosted platform and on-premise systems used by social housing, social care, and private care providers. The platform operates 24/7 to handle emergency alarm calls for vulnerable service users, with the Technical Support Team providing support during office hours. Key Responsibilities: Monitor and respond to technical support requests and system alerts, ensuring SLA and KPI adherence. Provide Azure infrastructure support, including incident response, management, and maintenance. Deliver remote application support for cloud-hosted and on-premise systems. Support Microsoft Server & Desktop Operating Systems and Linux Debian environments. Administer SIP Proxy Servers (e.g., 3CX, Freeswitch, STUN) and troubleshoot VoIP communications. Manage router/firewall configurations, VPNs, VLANs, and DMZs to maintain security best practices. Assist in the build, test, and deployment of customer systems and software updates. Conduct User Acceptance Testing (UAT) for new software releases. Maintain documentation and contribute to a knowledge base for recurring incidents. Ensure compliance with ISO9001, ISO27001, and Cyber Essentials by following established procedures. Occasionally travel to other offices and customer sites as required. Key Skills & Experience Required: Minimum 2 years of experience in DevOps, Technical Support, Desktop Support, or Application Support. Strong Azure expertise: IaaS management, network security, monitoring, and high availability setups. Knowledge of SQL Server (queries, database structure). Experience supporting SIP/VoIP communications. Familiarity with remote desktop support tools (Salesforce Service Cloud experience is a plus). Certifications in Azure, Microsoft, Linux, Cisco, or similar are desirable. Excellent problem-solving and communication skills. A UK driving licence and willingness to travel when required. Benefits: 25 days holiday bank holidays KPI bonus scheme (after 12 months) Company laptop provided Life assurance (3x salary) Employee Assistance Programme (mental health & wellbeing support) Bike to Work scheme and discounts on hotels & car hire Occupational sick pay & enhanced parental leave Continuous training & development opportunities This is an excellent opportunity to join a team making a real difference in the critical care sector. If you have the right skills and experience, apply today ADZN1_UKTJ