This is a site based role working 37.5 hours week. Monday to Thursday 8am to 4.45pm, Friday 8am to 12.30pm. Purpose of role and accountabilities: Maintain and improve the quality management systems, processes and related approvals Support, develop and improve the relationship with our quality contacts within our customer and supplier base Support and promote improvement activities to directly benefit our products and manufacturing processes Overcheck of First Article Inspection Reports and generation of FAI when required. Processing of Customer & Supplier Returns and associated Non Conformance Reports. To work within cross functional teams to support business development, growth and improvement projects as required To support, develop, maintain and improve the company’s quality management system and conduct internal audits against the system. To support customer and supplier audits and ensure that all customer requirements are satisfied. To develop and support the systems and co-ordinate the activities required for approvals/regulation by external bodies. To liaise with customers on any customer quality concerns and takes the necessary steps to resolve such concerns To conduct root cause analyses, SPC and other appropriate quality tools and techniques to ensure that the manufacturing processes meet customer requirements To manage and develop the members of the Operations and Production team to ensure the appropriate level of skills and knowledge exist to support the ongoing requirements of the business To support the development of a culture of continuous improvement within the organisation To work in conjunction with the site management team, identifying opportunities to implement best practice To liaise with manufacturing function to provide support for problem resolution as required To support cost reduction initiatives Working to ISO 5001/9001 standards Core skills/attributes needed: Engineering Qualification Experience in lean tools such as 8D, Kaizen (Continues Improvement) process Experience in customer/supplier facing for quality related products / issues Aerospace manufacturing background New Product Introduction & associated tools FMEA, APQP PPAP Awareness Practical Problem Solving skills Strong leadership and communication skills covering all levels of the organisation Excellent IT Skills