Job summary We are looking for a motivated and enthusiastic Band 3 administrator to join the Poole Adult Community Mental Health Team based at Alderney Community Hospital, Poole. The post is 37.5 hrs per week and will cover administrative and receptionist duties. You need to have developed IT skills, a working knowledge of Microsoft Office and demonstrable experience of working in an office environment. The post holder will be responsible for providing administrative support as directed by the multi-disciplinary team. We are a busy team, and the post holder will be responsible for managing the day-to-day office-based tasks, following processes and procedures including handling phone calls, processing referrals to our systems, booking/arranging appointments for the clinicians, and dealing with enquiries for the team and audio/copy typing of letters and minutes. We work with people who have severe and enduring mental illness and neurodivergence so a clear and compassionate telephone manner is essential. Previous NHS experience and experience of using RiO patient records system will be an advantage. Being adaptive and flexible to the needs of the service and our client group is essential. If you are looking for a change, a challenge and working with a wide variety of professionals, this could be the role for you. Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position. Main duties of the job To provide a responsive prompt and professional service, via telephone, electronic mail and post, to patients, carers, relatives and all other professionals and agencies, ensuring this service is operational between 9.00am - 5.00pm. To provide essential secretarial support to clinical staff to include audio typing. To attend meetings, take minutes as required, including during Multi-disciplinary Meetings and Business Meetings. To work / support in other departments as and when required to include our busy outpatient department. To ensure patient appointments are made where necessary including home visits. To record patient data on the RiO system and book appointments as necessary. To provide outpatient clinic reception service and admin support as necessary and assist with the retrieval and filing of patient's medical records and other related documents. Creating and printing of Information Leaflets and Assessment Tools and the monitoring of these supplies. To ensure clinic lists are maintained and up to date and recording information for client appointments. Scanning and uploading of documents Collating Friends and Family Feedback information and inputting on "Gather" as required. Booking of clinic rooms. To maintain a welcoming and tidy environment for all those using the Outpatient waiting area. To cover for staff within the department and other departments during times of sickness, training and annual leave. About us At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people. We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities. Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves. Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do. Date posted 26 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year p.a. Contract Permanent Working pattern Full-time Reference number 152-M319.24B Job locations Alderney Community Hospital Ringwood Road Poole BH12 4NB Job description Job responsibilities For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact dhc.wideningparticipationnhs.net Job description Job responsibilities For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact dhc.wideningparticipationnhs.net Person Specification Job specific Essential oGCSE in English and Maths or equivalent. Desirable oPrevious NHS/Office experience Information technology Essential oIntermediate IT skills, normally obtained through practice or practical training Personal qualities and attributes Essential oThe ability to work flexibly and effectively within a team environment. Knowledge Essential oKeyboard skills Desirable Audio typing Person Specification Job specific Essential oGCSE in English and Maths or equivalent. Desirable oPrevious NHS/Office experience Information technology Essential oIntermediate IT skills, normally obtained through practice or practical training Personal qualities and attributes Essential oThe ability to work flexibly and effectively within a team environment. Knowledge Essential oKeyboard skills Desirable Audio typing Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Dorset HealthCare University NHS Foundation Trust Address Alderney Community Hospital Ringwood Road Poole BH12 4NB Employer's website https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)