Network and Telephony Management: Oversee the operation, maintenance, and support of the Trusts network and telephony systems, including routers, switches, firewalls, and VoIP systems. Ensure network and telephony infrastructure is secure, resilient, and performs to agreed standards. Team Leadership Lead and manage a team of network and telephony professionals, providing direction, support, and development opportunities. Foster a collaborative and performance-oriented team culture. Service Delivery and Improvement Monitor network and telephony performance, identify areas for improvement, and implement enhancements to ensure optimal service delivery. Manage incidents and problems related to network and telephony systems, ensuring timely resolution and minimal disruption. Project Management Plan and oversee network and telephony projects, including upgrades, migrations, and new implementations. Ensure projects are delivered on time, within scope, and within budget. Stakeholder Engagement Work closely with clinical and non-clinical staff to understand their communication needs and ensure IT services meet their requirements. Collaborate with other IT teams and departments to ensure seamless integration of network and telephony services with other IT systems. Communication Communicate complex technical issues and solutions to a wide range of stakeholders, including digital colleagues, senior management, clinical staff and external partners. Vendor and Supplier Management Manage relationships with external vendors and suppliers, ensuring service level agreements (SLAs) are met and value for money is achieved Compliance and Security Ensure network and telephony systems comply with relevant regulations, policies, and best practices. Implement and maintain security measures to protect against threats and vulnerabilities. Documentation and Reporting Maintain comprehensive documentation of network and telephony systems, configurations, and processes. Provide regular reports on network and telephony performance, incidents, and service improvements to senior management.