Senior post within this market-leading Pensions specialist, be at the forefront and play a pivotal role in driving DC master trust services forward.
About the role
* Oversee all operational delivery for teams across the UK
* Actively manage the service delivery, projects and technical and quality teams
* Process management and delivering business process improvements with a sharp focus on the member experience and quality
* Team and service quality and performance objectives
* Ensure all SLA's, KPI’s, delivery promises, and performance standards are met
* Manage risk and ensure compliance
* Work across the wider business to ensure seamless delivery
* Attend client/trustee meetings and assist in new business presentations
About you
* Strong background in Operational delivery with DC/Mastertrust areas
* Strong track record of people leadership
* Advocate of high performance and continuous improvement.