Job summary
We are seeking to recruit B3 Medical Secretary who has a passion for high quality customer care to work within the Neurology Department. This is a full time role working days to be discussed at time of interview.
The successful applicant will provide comprehensive secretarial support to the current admin team, consultants, associate specialists, and other allied health are looking for someone who can use their own initiative, work well with other people, be able to work on their own as well as being able to approach others for support. The right candidate will have excellent IT and typing skills.
If you think that you are the right person for the job, we would love to hear from you.
Main duties of the job
Communicate with patients, colleagues, internal and external
Deal with day to day correspondence,
Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary
Prioritise own work efficiently and effectively, highlighting any issues to the Band 4
Type all forms of clinical correspondence as dictated by medical staff, by use of audio or copy typing.
About us
As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan -- there is truly something for everyone!
Job description
Job responsibilities
Communicate with patients, colleagues, internal and external contacts in a courteous, professional and timely manner at all times by various methods, telephone, written, face to face
Deal with day to day correspondence, initiating appropriate responses in order to provide patients, staff and other parties with required information in a friendly and professional manner
Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary
Prioritise own work efficiently and effectively, working within the secretarial team to ensure Trust targets for all administrative duties are met, highlighting any issues to the Band 4. Liaise with other secretarial team members to ensure fair distribution of workload
Type all forms of clinical correspondence as dictated by medical staff, by use of audio or copy typing.
Person Specification
Qualifications
Essential
1. Good standard of general education
2. RSA/OCR III WP/Typing or equivalent experience
Desirable
3. ECDL or equivalent
Experience
Essential
4. Audio typing/word processing
Desirable
5. Previous NHS administration experience (2 years minimum)
6. Medical audio typing
Additional Criteria
Desirable
7. PLANNING & ORGANISING SKILLS
8. Ability to multi task
9. Ability to organise own time
10. Ability to manage Consultant diary
11. Accurate and timely presentation of information
12. Ability to take steps to ensure the patient has a smooth pathway