Director of NHS Pensions Service
Permanent
Based in North of England with some travel required between Newcastle and Blackpool
Band 9 – 105,385 – 121,271
Overview
Sellick Partnership is delighted to be exclusively recruiting for a Director of NHS Pensions on behalf of the NHS Business Services Authority.
The NHS Business Services Authority (NHSBSA) is a highly respected organisation responsible for providing a complex range of critical services to the NHS, Government and local health economies.
The NHSBSA manages the NHS Pension Scheme, which is the largest centrally administered public service pension scheme in Europe, processes prescription payments and much more. Their services touch millions of lives across NHS organisations, contractors and the wider public.
Their goal is to provide a better experience for customers by making their services quicker and easier to use.
The NHSBSA has created this new Director of NHS Pensions role, to drive its long–term strategic vision, providing leadership and oversight to ensure the service delivers impactful and sustainable outcomes.
As NHS Pensions Scheme membership continues to increase by approximately 10,000 members per month, you'll be responsible for setting the strategic direction that will enhance the customer experience for millions of NHS Pension members and improve operational efficiencies.
As NHS Pensions evolves, embracing change and complexity, our aim is to transform into a model public sector pension scheme over the next five years and beyond. The Director of NHS Pensions will be instrumental in realising this vision and ensuring our plans come to fruition.
This is an exciting opportunity to join an organisation with an ambitious vision for the future and a strong value–driven culture.
NHSBSA values
The NHSBSA's values are to be Collaborative, Adventurous, Reliable, and Energetic (CARE).
These values have been developed with their people, for their people. Just as they design services around the needs of their customers, they take pride in placing their employees at the heart of the organisation. The NHSBSA truly CARE about what they do and support their employees to achieve their objectives.
What do NHSBSA offer?
* 27 days per annum rising to 29 days after five years' service and 33 days after ten years' service plus public holidays
* Excellent pension – with employer contributions of 23.7%
* Flexible working
* Active wellbeing and inclusion networks
* NHS Car Lease Scheme
* Access to a wide range of benefits and high–street discounts
Main responsibilities of the Director of NHS Pensions:
* As the Director of the NHS Pensions, you will report into the Chief Operating Officer providing strategic and technical expertise to deliver a performance focussed pensions service.
* The Director of NHS Pensions will work with unions, representative bodies, regulators, policy makers, and other key third party decision makers, influencers, and organisations.
* You will be responsible for a large and diverse pensions operation of circa 1,000 colleagues.
* This is a key role focussed on inspiring, developing and empowering senior and skilled operational and delivery colleagues within the NHS Pensions Service.
* Drive and optimise operational performance across the NHS Pensions Service, supporting the delivery of an ambitious growth strategy while ensuring robust financial and commercial governance controls are established and maintained.
* Ensure the NHS Pension Scheme complies with all relevant legislation and regulatory requirements, including the Pensions Regulator's codes of practice. Implement policies related to the NHS Pension Scheme, ensuring alignment with national regulations and best practices.
* Develop and maintain strong and productive relationships with external strategic partners including Department of Health and Social Care, the Pensions Regulator, NHS England, NHS Improvement, NHS Employers, the British Medical Association government departments, NHS England, and other key organisations.
Key accountabilities:
* Sharing accountability for shaping the overall strategic direction of the NHS Pensions Service, contributing to developing strategic business plans, driving and leading operational performance improvement across the NHSBSA to deliver cost–effective, high–quality services.
* Using proven commercial experience to develop business models to aid the transition of NHSBSA services into a high–performing, sustainable commercial model.
* Providing high–level transitional and operational direction ensuring efficient and high–quality delivery of the NHS Pensions Service which meets the needs of users and clients to agreed and set standards and financial targets.
* Driving digital transformational change across the pensions service to improve effectiveness and performance across the directorate.
* Working in close collaboration with colleagues in the Strategic Directorate to develop internal performance management systems to enable the organisation to adhere to and exceed plans, targets and standards.
* Developing a culture of appraisal, improvement and performance management to drive organisational success.
Person specification:
* Proven experience of working at a senior level within a service delivery organisation, leading and delivering performance excellence, services growth and development across the directorate to meet both customer and business needs.
* A strong leader and strategic thinker with the ability to manage and navigate regulatory environments.
* Previous senior operational leadership experience at a high–performing organisation.
* Experience leading and delivering digital transformational change across a large portfolio.
* Strong leadership and mentoring skills, inspiring and motivating teams to be high–performing and successful.
* The ability to manage complex and muti–faceted project plans.
* Strong analytical and problem–solving skills, with the ability to interpret, evaluate and summarise complex information.
* Proven experience delivering and developing business improvement plans, KPIs and business planning.
* Significant experience developing a customer focussed, quality–driven culture, translating organisational strategy into service deliverables.
* Extensive experience of building successful and long–standing relationships with a wide range of external and internal stakeholders and providing mutually agreed solutions to business issues.
Adam Burgess & Maz Williams at Sellick Partnership are managing this opportunity exclusively on behalf of NHSBSA. Please apply now or contact Adam & Maz in the Sellick Partnership Newcastle office.
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