The vacancy Are you passionate about support work, enabling customers to manage their homes and improve their lives? Do you want to enhance your support work career by also working for an organisation recognised as a Great Place to Work ? If so, this opportunity is for you. Every one of our customers is unique, and so are you. Almost every choice you make here has the power to change someone's life for the better. This is a significant opportunity for you to make a real difference. As a Support Worker, you'll assist customers facing mental health challenges. You'll help create a customer-focused and welcoming environment, designing and providing tailored support to customers based on individual assessments of needs, adapting your approach to suit each customer. You will also deliver quality housing and support services to sustain tenancies and promote independence. You will collaborate with local agencies to access any specialist support and guide your customers to these resources, including debt and income support. Building positive and inclusive relationships with customers is essential, as is reviewing the impact of the support provided and determining the next steps needed. This role is permanent and full-time working 37.5 hours per week. You'll be based in Shrewsbury (SY2 5RR). An Enhanced and Adult Barred List DBS check is required. We are looking for someone who: Has experience of working in social housing and support Is well organised, comfortable in making their own decisions and a problem solver Can meet the needs of customers, commissioners, and the wider community, while ensuring service delivery aligns with Bromford's policies and procedures Is confident in articulating services to customers, colleagues, commissioners, and partner agencies Is comfortable maintaining accurate and up-to-date customer information, including handling safeguarding concerns Naturally builds relationships and networks, both externally and in-house, so that people know they can trust you. If you have previous experience as a Support Worker, mental health support worker, residential support worker, specialist support worker, care worker, a family or adult support worker, or something similar, we would be really happy to hear from you. Closing date for applications: Wednesday 4 December. Interviews: Wednesday 18 or Friday 20 December 2024 in Shrewsbury. About us We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues. We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too. We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA community. Great Place To Work Certified Bromford have been certified as a Great Place To Work (Nov 22 - Nov 23). The 2023 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.