About Us Are you ready to be part of a new and exciting journey? Mar Hall Hotel, Golf & Spa Resort, a gem nestled in the heart of Scotland, has recently been acquired by Dutco, a prestigious Dubai-based company, with ambitious plans for luxury and innovation. Our extensive refurbishment programme includes expanding and upgrading the property to see it repositioned as one of the best hotels in Scotland and an international destination. Plans include new luxury woodland lodges, revitalised golf, spa & leisure facilities, and a refurbishment of our guestrooms and public spaces." As we embark on this thrilling new chapter, we are searching for a skilled and dedicated Night Porter to join our team and be a part of this exciting new world. Key responsibilities of the Night Porter will include: General cleaning duties of the public areas Serving guests during the night Security checks and securing the building. That guest needs are anticipated and requests followed up Ensure good communication with all departments throughout the hotel Handle, follow up and communicate any comments or complaints Be familiar with and promote hotel facilities and attractions within the estate Assist guests with any requests e.g. information, making bookings, directions Ensure that all tasks are completed on each shift that a full and thorough handover takes place at the end of the shift Ensure you have a well-founded understanding of all Hotel regulations Ensure all access to the hotel is secure as required by hotel policy and procedure Complete all incident reports and distribute to relevant departments Record any unusual occurrences or problems arising to the Night Manager and take appropriate action Ensure that wake up calls are made promptly Setting up breakfast and function rooms for the following day Report any faulty equipment to the relevant persons The Ideal Night Porter: You have your own transport or ability to make your way to Mar Hall Hotel is essential Ideally with at least 1 year customer service experience Able to work on own initiative Proficient English Maintains a Good Energy Level Thorough and Organized Professional Punctual Is able to work between the hours of 10.30pm – 7am Benefits: Hotel Accommodation, Food, Golf & Spa discounts Friends and family discounts Recommend a Friend Uniform (if required for your role) Free on-site parking Complimentary use of Leisure Facilities Employee Assistant Programme