Salary - £24,679 - £26,190 Full time, Permanent On site (37 hours per week) We will be reviewing applications as and when we receive them. We reserve the right to close this advert early if we find the right candidate, so we encourage you to apply early. UKCEH is looking for an experienced Facilities Support Assistant to join our team of talented individuals, contributing to scientific discovery and generating the data, insights and solutions that researchers, businesses and governments need to solve complex environmental challenges. Working at UKCEH is rewarding. Our science makes a real difference, enabling people and the environment to prosper, and enriching society. We are the custodians of a wealth of environmental data, collected by UKCEH and its predecessors over the course of more than 60 years. You'll be joining our Workplace Team to support the delivery of high quality, safe and clean buildings across the UKCEH estate. The Workplace Team provides a wide range of hard and soft facilities services, including minor maintenance, building compliance, catering, reception, and fleet vehicles. Working closely with other internal and external stakeholders you will ensure you support the Workplace Team in providing the highest quality in customer service You’ll be joining a leading independent, not-for-profit research institute that’s committed to recruiting talented people like you, progressing your career and giving you the support you need to thrive at UKCEH. Your main responsibilities will include: Cover canteen when shorted staff or during busy periods. Provide friendly and efficient customer service, including taking order and handling payments. Monitoring and rotating stock. Further training can be provided to assist in handling food items. Conduct basic routine scheduled inspections tasks of premises and a wide range of equipment to ensure legal compliance and high levels of service are achieved to deliver safe environments to all internal and external stakeholders. Support the site with contractor management by carrying out inductions, preparing permits to work and ensuring contractors are working safely across the UKCEH estate to provide safe environments for all internal and external stakeholders. Respond to reactive routine work requests for the Workplace team, these range from a multiple of tasks such as cleaning, waste management, moving and handling and basic maintenance tasks to ensure that the Workplace Team are providing a first-class service to all internal and external stakeholders. Support the administration duties of the Workplace Team by covering reception when required, postal duties and basic document management and retention to ensure Workplace team systems are maintained and kept up to date, allowing the Workplace Team to report accurate data and ensure the highest quality of customer service is achieved. Cover reception when required. Greet and assist visitors, providing a welcoming atmosphere, manage phone calls and directing them to appropriate departments, manage the reception inbox. For the role of Facilities Support Assistant we’re looking for somebody who has: Good standard of education or equivalent work experience Ability to carry out moving and handling tasks Excellent written and verbal communication skills IT literate - Office 365 - Word, Excel, and other systems. Detail orientated, accurate data entry Customer focused Ability to multitask switch / calm under pressure. Reliable team player, adaptable and flexible As a valued member of our team, you’ll get: 27 days annual leave, rising to 29 days after five years, plus 3 days for our Christmas closure. 10% employer pension contribution. Enhanced maternity and paternity leave (subject to qualifying requirements). 24 hour, 365-day access to support with physical, mental, social, health or financial. issues plus access to our trained Welfare Officers. Flexible working opportunities. And much more If we’ve just described you, we’d love to meet. Apply now. At UKCEH, we are committed to fostering an inclusive and equitable workplace where everyone—regardless of background, identity, ability, or circumstance—has the opportunity to thrive. As a Disability Confident employer, we actively encourage applications from neurodivergent candidates and those with disabilities. We are happy to provide any adjustments or support you may need throughout the application process—please don’t hesitate to reach out. So, if you’re excited about this role but your experience doesn’t align perfectly with every requirement, we’d love to hear from you anyway. You may be just the right fit for this role or another within our wider team. Unfortunately, we are unable to offer visa sponsorship for this position at this time.