Yorktel is seeking a Sales Coordinator to join the team!
Job Summary: As a Sales Coordinator at Yorktel, you will partner with each member of the Sales Team to maximize selling time, ensure accurate orders, achieve high levels of customer satisfaction, and contribute to the achievement of department and company goals. You will support the sales team throughout the sales process, tracking and preparing renewals, managing sales leads, and providing stewardship over daily internal sales processes.
This position reports directly to the SVP Sales EMEA, collaborating closely with Operations to deliver complete customer satisfaction.
The Sales Coordinator must have strong administration skills and attention to detail, must be a team player, well-presented, and have a polite, tactful, and friendly character. You should be able to follow processes and procedures and be comfortable referring to managers where necessary. Excellent organization, time management skills, and a high level of attention to detail are required, along with strong problem-solving skills and very good written and verbal communication.
This position will be one of a team producing and processing quotes to and orders from customers. You will be expected to make recommendations on how the processes could be improved.
Responsibilities include:
* Sales Support:
o Support the sales team and partners in the pre-sales process by coordinating appointments, preparing sales materials, managing call lists, and updating the CRM database.
o Assist salespersons in the preparation of draft proposals, RFIs, and RFPs.
o Prepare final quotes for solutions created by the sales engineer and salespersons.
o Provide administrative support to ensure efficient operation of the sales team.
* Order Management:
o Manage orders received by the company in a timely and accurate manner.
o Ensure accurate processing of customer orders and maintain records of sales.
o Follow processes and procedures to resolve any issues with processing orders.
o Produce reports and metrics as required to track sales performance.
* Customer Relationship Management:
o Perform post-sale account management and generate additional sales based on client needs.
o Manage existing sales leads and opportunities before initiating contact with the required salesperson.
o Regularly contact existing customers under an active contract to ensure satisfaction and promote the wider Yorktel services portfolio.
o Engage with customers who have allowed their contracts to lapse or who have moved their service away from Yorktel.
o Serve as the first point of contact for customer inquiries and issues, working towards mutually desirable outcomes.
* Renewal and Maintenance Management:
o Proactively monitor and manage Yorktel maintenance renewal contracts, ensuring customers are contacted in adequate time prior to their expiry date.
o Create and/or request OEM maintenance quotations to enable Yorktel proposals to be built, ensuring the best possible discounts or rebates.
o Build customer-facing maintenance proposals and ensure Vision mirrors the customer proposal for smooth order flow through the Yorktel ERP System.
o Monitor Cisco and other OEM metric statistics to ensure Yorktel meets required thresholds for accreditation, discount, and rebate purposes.
* Sales Coordination:
o Coordinate and manage multiple relationships with vendors, clients, and partners.
o Support the sales team in their efforts to achieve sales targets and company goals.
o Attend relevant sales meetings or functions as required.
o Maintain an up-to-date understanding of York Telecom policies and procedures.
o Provide insights and recommendations to improve sales processes and customer service.
Skills & additional qualifications:
* Minimum 5 years’ administration experience in a fast-paced environment
* High degree of accuracy
* High levels of professionalism and integrity
* Organizational skills
* Strong written, verbal and interpersonal skills
* Excellent problem-solving skills
* Maintain a professional attitude and appearance at all times
* Ability to maintain an upbeat and positive attitude
* Strong work ethic
* Ability to work in a self-directed, fast-paced, entrepreneurial environment
* Extensive use of business computer systems including Microsoft Office applications such as MS Word, Excel, Outlook and MS Project.
Join us and you will enjoy an excellent salary and benefits package, including pension and private health care, private dental, cycle to work scheme, corporate gym membership and much more!
We conform to all the laws and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex and sex orientation. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
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