Would you like to become a member of our Primary Care Directorate providing innovative care to our patient population as part of an outstanding CQC organisation and HSJ Trust of the Year?
We are looking to appoint a highly motivated, service-focused Primary Care Operational Lead to join our dedicated team working across our integrated Practices.
Band 6, £37,338 - £44,962 per annum, full time 37.5 hours per week.
This new role will be based across our three primary care sites; Moorcroft Medical Centre, Keele Health Centre and Holmcroft Surgery - with occasional travel to other Trust sites as and when required.
This pivotal role will support the Service Manager in the delivery of safety and quality aspects of the environments and services. Further supporting the Trust through the development and implementation of specific projects pertaining to reception and wider administrative systems and approaches using Quality Improvement methodology, with reference to service and the strategic needs of the Division as required by the Senior Leadership team.
The Primary Care Operation Lead Will
1. Provide supervision and support to Front of House staff and Administrative Service Lead.
2. Ensure that the administrative and reception service is appropriately resourced and the work is closely aligned to the needs of individual GP practices with reference to the broader Directorate and Trust’s strategic agenda and direction.
3. Ensure that administrative and reception services function effectively and safely on a day-to-day basis, supporting the needs of GP practices and their patients.
4. Ensure that all reception and administration staff have completed the full induction and competency framework booklet which is then utilized for ongoing individualized staff support.
5. Promote a learning and supportive environment where best practice is shared across all GP practices and where appropriate, the whole organisation and adopted as standard operating practice.
6. Undertake a review of all soft concerns and complaints to identify themes and areas of improvement and to feed this information into the Directorates governance meetings.
7. Promote a culture of continuous improvement and share this knowledge across the trust to improve efficiencies, increase patient care and drive down costs.
As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.
We pride ourselves on ensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.
We are committed to the Greener NHS national ambition to becoming the world’s first ‘carbon net zero’ national health system by 2045. As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our “Proud to be Green” engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme.
The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.
For further details / informal visits contact: Name: Dawn Burston Job title: Service Manager Email address: dawn.burston@combined.nhs.uk Telephone number: 07713 080367
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