1st Line IT Support Engineer - Contract Vacancy
Rate: £150 - £160 p/d
Working Location: Witham, Essex - Onsite
Contract Length: 5 weeks (potential for extension)
My client has a requirement for a 1st Line Helpdesk Engineer on a 5 Week contract. The client is a Managed Service Provider who helps Essex businesses and charities to achieve success by keeping systems operational, data secure and teams empowered with the right tools for the job.
Responsibilities:
1. Provide 1st line support for hardware and software issues across multiple endpoints.
2. Diagnose and resolve technical issues escalated from 1st line support.
3. External support to clients.
4. Manage and resolve complex technical incidents and service requests efficiently.
5. Ensure all issues are logged, prioritized, and resolved working with a ticketing system, phone calls and emails.
6. Manage Microsoft 365 environments (user management, Exchange, SharePoint, InTune, Teams).
7. Familiarity with O365 products.
8. Experience with ConnectWise and ConnectWise command.
9. Backup servers.
10. Familiarity with networking concepts and technologies.
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