Responsibilities:
* Perform preventative maintenance, calibration, and/or repairs on a diverse range of instruments in the workshop.
* Provide high-quality technical support to customers via telephone and email.
* Ensure accurate cost estimates are communicated to customers for all work conducted, along with managing purchase orders received.
* Complete service records and provide proper documentation for all work performed for customer reference.
* Take responsibility for and manage In-House support tickets to meet service KPIs.
* Conduct maintenance, functional checks, and repairs on demonstration and loan instruments.
* Accurately manage spare parts inventory by adhering to established processes and ensuring precise reporting.
* Maintain the workshop to ensure compliance with health and safety requirements and uphold a clean working environment.
* Collaborate effectively with other departments to ensure the smooth operation of the organization and high levels of service delivered to customers.
Requirements:
* NVQ Level 3 or equivalent in electronics or electrical engineering disciplines.
* Preferred experience in maintaining complex and sensitive equipment.
* Background in customer service.
* High attention to detail.
* Self-motivated and driven to succeed.
* Fluent in English, both spoken and written.
#J-18808-Ljbffr