We'd love to hear from you if you’re: used to multiple deadlines and managing your own workload skilled in organisation and planning, with a good eye for detail good at talking to, and getting on with, all kinds of people a hard-working and committed team player comfortable with IT: Microsoft Office, as well as web and social media experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials familiar with health and safety procedures Visitor Experience OfficerYou'll be reporting to the Visitor Operations & Experience Manager, at the Stowe & Aylesbury Vale portfolio, working in the Visitor Experience Team. You'll be based primarily at Claydon House, and on average one day a week spent at Stowe Gardens. This is an annualised contract, with more time being spent at Claydon House during open season. Claydon has been occupied by the Verney family for more than 550 years; the place is testament to their fascinating fluctuating fortunes, from their close involvement in the English Civil War to the family connection with Florence Nightingale. As Visitor Experience Officer, your role is to help deliver the day to day visitor operation and experience. You'll achieve this through exceptional welcome and service, walking the visitor journey, talking to visitors, supporting volunteers, cleaning and maintaining signage, and being the eyes and ears of the operations team. You'll be responsible for supporting the planning and delivery of interpretation and programming (, and liaise closely with the Marcomms Officer to help build Claydon's profile. The role also includes duty management and volunteer management. The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 16 March 2025 Interview Date: 20 March 2025To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 161418IRC161418BuckinghamPermanent p/t (30 hrs pw)Ends: Mar 16th 325.3 mi from DundeeBeing a Visitor Experience Officer for the National Trust is all about people- connecting with them, inspiring them, and making sure they have the best possible day when they come to visit. We're currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2025.Claydon House, Middle Claydon, Buckingham, MK18 2EYCompliance.Eligibility to Work in the UK12.24 per hour