Your new company
You will be working for a global building materials company based in Coventry. They are currently experiencing a period of growth and transition and are looking for a Customer Service and Planning Team Leader to manage and improve the operational efficiency of the planning and customer service function.
Your new role
Reporting to the UK Customer Service and Planning Manager, this role will lead the Customer Service and Planning team. The role involves managing customer orders and amendments for the business, ensuring optimal fleet efficiency and cost-effectiveness. Responsibilities include material requirements planning, capacity planning, and regular KPI analysis for improvements. The candidate will ensure timely completion of administrative tasks, liaise daily with managers and team leaders to optimise fleet utilisation, and build strong relationships with stakeholders. Effective communication within the team and the wider business is crucial to address customer needs promptly. The role also involves managing the complaints' procedure, providing consistent training and coaching to team members, monitoring performance, and driving continuous improvement through participation in initiatives and sharing best practices.
What you'll need to succeed
The ideal candidate will need excellent communication, leadership, people management, and organisational skills. Previous experience in ...