County Durham & Darlington NHS Foundation Trust
Are you a highly motivated individual who enjoys a challenge? Would you enjoy working in a busy and dynamic team responsible for the education and training of a wide range of disciplines for County Durham and Darlington NHS Foundation Trust? This is an excellent opportunity to use your proven administrative and organizational skills to enable the education and training to take place in the simulation centre in an orderly and robust way.
You will need to have excellent verbal and written communication skills in order to establish strong working relationships with colleagues, doctors, midwives, and a host of other NHS staff, as well as helping to administratively facilitate high-quality teaching programmes. You would also be working collaboratively alongside other centre users such as the cardiac arrest prevention team.
Main duties of the job
To provide administrative support to the medical education team and to support the delivery of a wide range of simulation courses within the simulation centre.
Main duties of the role will include supporting the organisation, most notably close coordination of courses. This includes facilitating bookings in a very busy centre schedule, which requires delicate communication and organisation with course leads. Moreover, you will have a role in mailing out pre and post-course information to participants, including the delivery of certificates of attendance and updating ESR training records.
You will assist the Senior Nurse Teaching Fellow in gathering data using Excel, which is essential in helping us to identify centre resource usage.
You will also assist the Senior Nurse Teaching Fellow in induction processes and the arrangement of placements for Physician Associate students.
Finally, you will be the face of the centre whom participants meet as they enter the Department. This will require you to be situationally aware and have good skills of dealing with issues as they arise, including clear ideas of how to escalate any concerns of centre users.
About us
If you are being interviewed, you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification, or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield, and Weardale, as well as over 80 other community-based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian, and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
From April 1, 2024, we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary. If you are in the UK on a VISA, please ensure you have no restrictions that would prevent you from taking this post.
Full Job Descriptions can be found in the adverts supporting documents.
Job responsibilities
1. To provide high-quality administrative processes to support the delivery of a wide range of simulation training programmes to support participants and course organisers.
2. To coordinate a large number of courses, juggling competing demands whilst managing own workload.
3. To provide assistance with optimum processes for gathering and presenting high-quality data.
4. Ensuring the simulation centre is at its best at all times. This requires monitoring of the rooms, keeping things tidy, ensuring the provision of cleaning and personal protective equipment, and maintaining good security and information governance.
5. Observing administrative inventory and ordering materials as appropriate on the Cardea system.
6. Be the presenting face of the centre at all times, supporting centre users with their needs as they arise.
7. Facilitating an air of professionalism and good team networking.
8. Although it is not an expected part of the role, there is scope from time to time to support the team with role play of patient characters in simulation in the event that staffing requires. We welcome this if time permits.
Person Specification
Qualifications
* Good standard of general education including 5 GCSE's at Grades A to C (English Language Essential). NVQ level 3 or equivalent knowledge gained through relevant work experience.
* Teaching certificate/qualification.
Special Skills & Knowledge
* You must have excellent IT skills, including good working knowledge of the full Microsoft Office suite and Windows operating systems.
* Must be approachable, with excellent communication and interpersonal skills including verbal, written, and telephone, and the ability to present a positive and professional image at all times in association with the Trust core values.
* Adaptable, determined, self-motivated, and enthusiastic with competence dealing with situations involving other people. Being able to understand the need for diplomacy and tact.
* Able to work autonomously and manage own workload, work on own initiative and as part of a multidisciplinary team.
* Able to maintain complete confidentiality and discretion.
* Good organisational skills to meet demanding delivery schedules and provide support to Trust staff.
* Work to a high standard of data quality.
* An awareness of how to use and implement QR codes and how data is collected using this.
* Understand the administrative processes of educational curricula and systems and their associated needs within the NHS in relation to medical education.
Special Requirements
* Able to travel across Trust sites occasionally to meet any requirements of the post.
Experience
* Previous administrative experience working in a busy environment role within the NHS, particularly in education and development.
* An understanding of key stakeholders who utilise the service including Undergraduate and Post Graduate deaneries, plus other internal and external simulation centre users.
* NHS Experience.
* Experience of using online systems such as ESR and Cardea.
Employer name
County Durham & Darlington NHS Foundation Trust
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