Job Title: Training Advisor
Salary: £24,000
Location: West Lothian
Contract Details: Permanent, Full Time
Working Pattern: Monday-Thursday 8am-4pm, Fridays 8am-3:30pm.
Holiday Entitlement: 29 days (10 days must be kept for the Christmas/New Year period)
About our client
Office Angels are collaborating with a major training provider in West Lothian to recruit a Training Advisor to join their dynamic team on a permanent basis. The ideal candidate is a highly skilled communicator with strong organisational skills who has a passion for providing exceptional customer service and enjoys working as part of a close-knit team. Whilst some experience within a customer service role would be beneficial, full training will be provided to the successful candidate and therefore previous experience is not essential.
Key Responsibilities:
1. Listen to customer requirements and present appropriate training solutions.
2. Maintain and develop relationships with existing customers through phone calls and emails.
3. Respond to incoming email and phone enquiries and record all enquiries for tracking purposes through the in-house CRM system.
4. Gather market and customer information to understand training needs and preferences.
5. Advise customers on forthcoming training devel...