Job Description
Gordon Moody is the UK’s leading charity dedicated to supporting individuals severely affected by gambling harm. We provide specialist residential treatment centres across the UK, offering holistic, life-changing support for those in recovery and their loved ones.
We are currently seeking a Treatment Centre Support Officer to join our team. This role is crucial in ensuring the day-to-day operations of the centre run smoothly, while also supporting those reaching out for help.
Job Summary:
As the Treatment Centre Support Officer, you’ll be the first point of contact for individuals in crisis, staff, and visitors. You’ll provide front-line administrative and operational support to the Treatment Centre, working closely with our Business Support Team and Service Managers to ensure the centre runs efficiently and compassionately.
Key Responsibilities:
* Handle incoming calls and emails, including urgent enquiries from service users
* Triage applications and assign assessments to Recovery Workers
* Maintain accurate records using the Apricot system
* Develop and manage weekly staff rotas
* Prepare documents, letters, and reports for management
* Organise welcome packs for incoming residents and induction materials for new staff
* Greet and assist visitors, ensuring health, safety, and safeguarding compliance
* Order supplies, track maintenance issues, and maintain the treatment centre’s filing system
Qualifications & Experience:
Essential:
* Experience in a senior administrative or customer service role
* Excellent IT skills, including Microsoft Office (Excel, Word, Outlook)
* Strong organisation and time-management abilities
* Effective written and verbal communication skills
* Experience handling sensitive information with discretion
* Ability to work independently and manage multiple tasks
Desirable:
* Knowledge of the Apricot data system or similar CRM tools
* Experience working in a healthcare, or recovery-focused environment
* Level 3 Business Administration qualification (or equivalent experience)
* Familiarity with rota planning and resource coordination
What We Offer:
* A supportive and inclusive work environment
* The opportunity to make a meaningful difference every day
* Training and development opportunities