Job summary
Do you want to be at the forefront of shaping the future workforce of NHS Wales? If so, the role of Senior Business Operations Manager is the perfect fit for you.
This is more than just a job - it's a chance to have a direct impact on the delivery of first-class healthcare and help drive forward the strategic goals of Health Education and Improvement Wales. We're looking for a dynamic, creative, and highly motivated leader with strong communication and negotiation skills, who thrives in a fast-paced environment and has the ability to manage multiple priorities. If you're someone who excels in problem-solving and using your initiative to drive results, then this role will be incredibly fulfilling.
As Senior Business Operations Manager, you'll lead operational planning and delivery across the Directorate, coordinating key business functions and ensuring the smooth execution of strategic objectives. You will play a vital role in fostering a positive internal culture, supporting governance, and enhancing communication and partnership working. Your leadership will contribute to building a cohesive team and managing risks effectively, all while helping to shape the strategic direction of the organisation.
At this exciting time of growth and transformation, you will have endless opportunities for professional development and be part of a forward-thinking, innovative organisation committed to developing a, quality-focused health and care system.
Main duties of the job
Support the long-term strategic and operational planning functions of the Directorate, identifying interdependencies across projects/programmes, potential impacts on the wider organisation, resource requirements and building in contingency and adjustments as necessary.
Take a proactive approach to the scheduling, design, writing and submission of papers for Board, Executive and other Committees, and professional group papers to achieve required outcomes.
Play an integral part and take a proactive approach to monitoring and maintaining the internal governance framework for the Directorate.
Provide leadership and co-ordinate the development of effective communications with senior managers across the Directorate, other directorates and external stakeholders.
Support the senior leadership team in embedding a consistent approach to collaboration with regulators.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.
HEIW's is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:
- Respect for All in every contact we have with others,
- Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving,
- Together as a Team: Working with colleagues across NHS Wales and with partner organisations.
HEIW received the HPMA Award for Employee Engagement in 2019.
What you can expect:
- a corporate induction and 90 day Welcome itinerary,
- compassionate leadership,
- a meaningful values based performance appraisal process,
- the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.
Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as "One HEIW Team". Do you want to join that team?
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications & knowledge
Essential
1. Educated to master's level or equivalent level of experience of working at a senior level.
2. Prince 2 or other equivalent project management qualification.
3. Evidence of continuing personal professional development.
Experience
Essential
4. Have an understanding of the background to and aims of current healthcare policy.
5. Experience of managing and motivating a hybrid/matrix team and reviewing performance of the individuals.
6. Experience of identifying and interpreting national policy.
7. Significant experience of successfully delivering change projects in complex and challenging programme environments.
Desirable
8. Experience of working within the NHS or other public sector body.
9. Experience of effective stakeholder working with senior personnel, regulatory bodies, Higher Education.
Other
Essential
10. Ability to travel around Wales and be able to work flexibly.
Desirable
11. Welsh Language Skills.
Skills & Attributes
Essential
12. Negotiate on difficult and controversial issues including performance and change.
13. Ability to make decisions autonomously, when required, on difficult and contentious issues.
14. Excellent written, oral, presentation and numerical skills.
15. Comprehensive IT skills.
16. Ability to work on own initiative, prioritise and organise workload to operate effectively.
17. Ability to gather, analyse and interpret performance and financial information.
18. Demonstrates HEIW's values and behaviours