Senior Spa Therapist (Full time) - Hale Country Club & Spa
Job Category: Hospitality
Division: THG Experiences
Location: UK, Manchester
Job Type: Full-time
About THG: We’re a fast-moving, global technology group that specializes in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
Hale Country Club & Spa is recruiting for a full-time Senior Spa Therapist to join our team. We are looking for individuals with a passion for spa and wellness, ready to deliver exceptional service and enhance experience for our esteemed members and guests.
PRIMARY ROLE RESPONSIBILITIES:
* Greet guests at reception to deliver a memorable experience
* Support the Spa Manager in delivering customer standards and constantly strive to exceed expectations
* Maintain a professional, clean environment ensuring that our guests/members are comfortable
* Fully understand existing treatments and procedures to effectively deliver a world-class service
* Ensure that all treatment rooms are prepared and fit for purpose
* Attend weekly/monthly team meetings and events
* Deliver exceptional aftercare and retail recommendations to all clientele
* High standards of presentation and cleanliness are maintained at all times
* Delivering brand standards
* Booking in clients and taking phone calls
* Achieving treatment and retail targets
* Knowledge in our brands NVQ level 3 beauty therapy or equivalent
* Previous Beauty therapy experience in a 5-star/luxury background
APPLICANT REQUIREMENTS:
* Specific experience within a spa/health club environment
* Qualified to NVQ level 3 or equivalent
* Experience with ESPA and Elemis is preferred but not essential
* Impeccable attention to detail and customer service experience
* Proven experience working as part of a successful team with excellent interpersonal skills
APPLY: To apply, please send us your up to date CV using the link below. Visit our THG Careers page to learn more about current opportunities – we’d love to hear from you!
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