Job responsibilities To ensure the smooth clerical administration in both departments Reception areas and admin offices. To be able to communicate effectively with the multidisciplinary team, patients, clinical staff and the general public ensuring visitors are made to feel welcome with appropriate information given. Demonstrate excellent customer care skills. Respond to patient, staff and visitor request appropriately. Receive queries, in person, by e-mail and on the telephone and manage appropriately. To cover reception areas as required. To maintain records on both paper and IT systems. Undertaking clerical duties as required and to assist and support Pre-Assessment staff with data input onto electronic patient records as necessary. To be competent with all of the office equipment With the assistance of Clinic Prep obtain all notes for the Pre-assessment clinics ensuring clinical staff have access to essential information in a timely fashion Reporting faults to our estate teams Ongoing checks throughout the day for add-ons to clinic lists Trace and send away all notes to the relevant departments, ensuring urgent notes are expedited so as not to delay surgery Arranging hospital transport for patients Arrive and depart clinics on Trak Care Answer the phone, check voicemail and return any calls