Our client is home to M&S Bank Arena, Exhibition Centre Liverpool and ticketing agency TicketQuarter, has established itself as a leading centre for conferences, entertainment, sport and exhibitions. They are currently recruiting for an Assistant Guest Experience Manager. The role will include leading the Guest Experience team to ensure that the business centre services are constantly developed, and the visitor experience at our client is delivered to 5 standard across the campus. The role will focus on maximising on all opportunities to enhance the delegate experience further by upselling associated services. Experience of achieving demanding targets, excellent prioritising skills and the ability to communicate with internal and external stakeholders is crucial to this role. Company Benefits They are an award-winning, world-class venue and their people are at the heart of everything that they do. Recognition and reward are of huge importance to them and just some of the benefits staff can enjoy include: An enhanced holiday scheme, starting with 240 hours (inclusive of BH), which increases with length of service. An excellent pension scheme is available. Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts. Enhanced maternity, paternity and adoption leave schemes. An excellent occupational sick pay scheme. Free onsite parking right in the heart of the city centre. Employee Reward Platform. Agile working and flexi time policies, where appropriate and in line with business needs. A dedicated wellbeing strategy to support staff when at work. 30 Qualified Mental Health First Aiders on-site. Our client is a place where you can truly make a difference. Some of the wonderful things they have achieved / continue to work towards: Disability Confident Employer Member of the Fair Employment Charter Real Living Wage employer Social value impact plan - last year they contributed over £6.4m Green Meeting’s Gold Standard Sustainability Strategy Positively influencing biodiversity – they have 3 beehives on their campus grounds Carbon Neutral Campus Accessibility Strategy AccessAble Guide Main duties of this role include: Leading the Guest Experience team to ensure that the services and customer service delivered are of a five-star standard across the campus. To enhance income generated by Business Centre and contribute to overall additional income to events. Leading on the visitor and delegate welcome experience by ensuring all Front of House areas are presented to the highest standard possible and that 5-star customer service is provided at all times. Leading the internal meeting booking process and ensure that each meeting is prepared for and delivered to a high standard, including the customer journey. The internal meetings should be managed to ensure energy and set up costs are kept to a minimum. Leading the exhibitor services online ordering platform ensuring that exhibitors are supported through their booking process and their internal teams have received essential event information to support delivery on event days. They highly value the behaviours, attitudes and skills which will help you to develop and excel in this role. In this case, they’re looking for someone who has: Demonstrable experience within the events sector or working in a customer service focused role. Experience in line management or managing a team. Experience in developing standard operational processes and procedures within a Front of House operational role. In addition to the above, the candidate will need to be enthusiastic, like minded and complement their experienced and talented team. If you have drive, passion, ambition and wish to play a part in our client’s continuing success story this could be just the job for you. Please note, they may close this vacancy before the stated closing date if they receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible. Closing Date: Friday 7th March Interview Date: Week Commencing 17th March Equality, Diversity & Inclusion Our client knows the value of having a diverse and representative team across their organisation. They promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such they strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.