At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
We now have an exciting opportunity to join the insurance team in Liverpool. Working in our Motability team, you'll be passionate about providing our customers with an excellent level of customer care, guiding them through their service or claims journey using your expert experience and knowledge.
Our salary package starts from £21,840 for 35hrs per week (plus 9% pension contribution) or £23,400 based on 37.5hrs per week (plus 9% pension contribution). You'll also have an opportunity to earn an additional bonus twice a year of up to 3.5% of your salary based on your individual performance. Apply now for our 2024 start dates. Full time hours. We offer a choice of 35 hour or 37.5 hour contracts, we will discuss this further with you during the application process.
What you'll be doing:
You'll take our customers’ call and be their first point of contact, providing support and guidance. You’ll be able to empathise with customers and provide reassurance and clear guidance to give them the confidence that they’re in the safe hands of Direct Line Group. You'll work to targets to achieve team and individual goals.
Our Motability teams are available between Monday - Friday 8am and 7pm, Saturday 8am – 4pm. In these roles you'll work shifts across these days: we’ll share more about this during your application. In order to fully prepare you for the role you will be expected to attend the office for your initial training and Academy which could be up to 12 weeks.
What you'll need:
The role is busy, exciting, and challenging - no two customers are the same. Bring your resilience, enthusiasm and energy and you’ll be right at home within our outstanding Liverpool team.
Ways of Working:
Our hybrid model offers a 'best of both worlds' approach. The perfect blend between connection and flexibility combining the best parts of home and office working. Most colleagues will be required to spend 2 days a week in the office.
Benefits:
* 9% employer contributed pension
* 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
* Additional optional Health and Dental insurance
* Generous holidays
* Buy as you earn share scheme
* Employee discounts and cashback
* Cycle to work scheme
* Plus many more
Being yourself:
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
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