Job Description - Conference and Events Assistant Sales Manager (HOT0BEZR)
Job Number:
HOT0BEZR
Work Locations:
Hilton Glasgow Hotel 1 William Street Glasgow G3 8HT
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. There is a saying in Glasgow ‘The People Make Glasgow’ and at Hilton Glasgow it is the team that makes it great. We support you, we encourage you, we work together, we are passionate about the Hotel and Guest experience and this is what keeps us here!
A WORLD OF REWARDS
* Smart uniform provided and laundered
* Free and healthy meals when on duty
* Grow your Career!
* Personal Development programmes designed to support you at every step of your career
* A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* High street discounts: with Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
* Free Parking (depending on availability)
* Discounted Taxi when public transports stop running
* Guest Experience Day after successfully passing probation
* Modern and inclusive Team Member’s areas
A Conference and Events Assistant Sales Manager will assist in meeting and banquet efforts to maximise revenue, profit, and the satisfaction of Guests and vendor relations.
What will I be doing?
As Conference and Events Assistant Sales Manager, you will assist in meeting and banquet efforts to maximise revenue, profit, and the satisfaction of Guests and vendor relations. The Conference and Events Assistant Sales Manager will develop the Team through the coordination of an onboarding plan and continued development efforts to ensure that the Conference and Events and related Teams are fully prepared to offer an exceptional conference and event experience. Specifically, a Conference and Events Assistant Sales Manager will perform the following tasks to the highest standards:
* Assist the Conference and Events Sales Manager to maximise conference and banqueting revenue and profit through pro-active selling techniques, calendar/time management, and pricing strategy
* Ensure the highest standards of conference and banqueting business processes
* Ensure the Conference and Events Sales Team has the skills and knowledge required for high-level performance
* Implement an effective selling strategy and ensure this strategy is understood and executed by all Team Members
* Ensure fairness in vendor selection and with vendor pricing, such that non-contracted customers receive the same rates (quotes) regardless of the chosen booking channel used
* Ensure company/department specific induction/onboarding plan for Revenue/Conference and Events/ Reservations Managers is identified, executed, and in coordination with the relevant Human Resource Manager and Regional Director of Revenue
* Maintain consistent communication with the Training and Development department to ensure Teams at all levels are trained and developed through the use of structured training calendars and programs
* Maintain strong internal control of the working environment, such that it is always in compliance Hilton and the Hotel brand's policies and procedures
* Ensure communication meetings occur and are accompanied by documentation/minutes on a monthly basis
* Manage staff performance in compliance with company policies and procedures
* Recruit, manage, train and develop the Conference and Events Team
What are we looking for?
A Conference and Events Assistant Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
* Demonstrated previous experience in similar role
* Ability to demonstrate negotiation and influencing skills
* Ability to manage conflict effectively
* Positive attitude and excellent communication skills
* Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Previous experience working within the hospitality industry
* Commercial and industry knowledge
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
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