Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and mentoring our Restaurant Customer Advisors while supporting the management team.
Responsibilities
* Supporting and coaching other members of staff and deputising for management in their absence.
* Giving great customer service by helping customers with various transactions across the restaurant.
* Working alongside the team, ensuring staff efficiency, covering all stations effectively, and ensuring a high level of service is being offered to our customers by all staff.
* Driving sales through customer interactions while promoting the benefits of the Dobbies Club membership.
* Ensuring compliance and adherence to the Restaurant Operational procedures, monitoring standards, and ensuring the team follows company guidelines.
* Offering a helping hand with customer queries through high-quality product knowledge as well as allergies and dietary requirements.
* Working with your team to maintain the cleanliness and upkeep of the restaurant.
* Some keyholder responsibilities may be required.
Who we are looking for
* A passion for food and hospitality and for delivering a great customer experience, serving everyone with a smile.
* Experience within a customer-facing role and a passion for hospitality, as well as supervisory experience.
* Relevant food safety qualifications are an advantage but not essential.
* Ability to work well within a team, build relationships, and have fun while celebrating success.
* Demonstrates punctuality, professionalism, and a hardworking attitude.
* Eager to learn new skills and gain new experiences.
* Thrives in a busy, fast-paced environment.
* Can demonstrate our values at all times - we're one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
* Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
* Generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
* Access to Wagestream - support your financial wellbeing, with the ability to access earnings ahead of payday, save for the future, and receive financial advice.
* Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service, and discounted retail rewards with our employee wellbeing platform.
* Access to Dobbies Academy - continue your development with our eLearning platform and development programmes.
* Thriving culture; the Dobbies team is passionate, diverse, and committed to making it work for our customers.
About us
At Dobbies, we're proud to have a history dating back to 1865. Founded by James Dobbie, we're the UK's largest garden centre retailer, with 3,800 colleagues and 77 stores, including six Little Dobbies, and a Central Support Office near Edinburgh.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners, and services. We have something for every season, occasion, and style of garden, outside and in.
Many of our stores also feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
At Dobbies, we champion garden living all year round and offer a calendar of events and experiences that bring people and communities together.
We're committed to being a great place to work. We're one team, and we encourage our colleagues to be the best version of themselves every day; to share their wins and celebrate success. Together, we make it work for our customers. #J-18808-Ljbffr