Ensure the optimal performance of IT systems and services in a fast-paced environment as a Service Desk Support Engineer.
This company provides fully assured and managed IT services to its customers with security and integrity of customer data at its core.
You will be responsible for providing support and guidance with any IT issues.
About the Role:
• Troubleshoot and resolve issues related to operating systems, applications, printers, networks, and other IT-related tools.
• Manage and resolve user requests through phone, email, and ticketing systems.
• Assist in onboarding new users, setting up hardware and software, and configuring user accounts and permission.
About You:
• Proven experience in IT support, technical support, or helpdesk roles.
• A degree or equivalent qualification in engineering (or a related field).
• Ability to troubleshoot hardware and software issues effectively.
• Eligibility: British Citizens Only Due to Security Clearance Requirements.
Key Information:
• Role: Service Desk Support Engineer
• Salary: £26,000–£30,000 Per Annum
• Location: Watchfield, Swindon
• Working hours: This role requires the ability to work in a 24/7/365 rotational shift pattern, including nights, weekends, and public holidays
Key Skills:
Desktop support, troubleshooting, IT systems management, shift work
Due to the nature of work undertaken at our client's site, inc...