Job Description
Are you a customer service "superstar" with proven administration and organisation skills? Our client is a leading UK supplier who is seeking a motivated and experienced Administrator who thrives in a busy and detail-oriented role!\n\nJob Title: Customer Service Administrator\n\nLocation: Exeter\n\nDuration: 3 months to transition to Permanent\n\nHours: Mon - Thurs 8.30am-4.45pm, Fri 8.30am - 3.45pm (36.5 hours)\n\nSalary: £12.44 per hour \n\nThe Role :\n\nOur client is seeking a confident Customer Service Administrator to join their team based in Exeter. The ideal candidate will be helping to provide excellent service and support the Customer Service Executives by providing an efficient response to incoming enquiries, processing documents accurately and actioning tasks in a timely manner.\n\nKey Duties :\n\nLiaise closely with and provide support for the Customer Service Executives.\nProcess all documentation correctly an maintain files and records according to procedures.\nAbility to pick up and use multiple systems for various tasks quickly.\nObtain appointments from customer base.\nForward queries and keep managers, supervisors, colleagues informed as necessary.\nMaintaining accurate records.\nComplete all VIP call according to schedule.\nAction all messages received from customers in a timely manner.\nCarry out tasks to comply with Company Policy and Health & Safety.\nMaintain confidentiality of Company and customer business.\nFoster and maintain good working relations with customers, Company and colleagues.\nUtilise the ABS computer system (training provided).\nCarry out any other reasonable request made by management and other ad hoc duties.
\n\nAbout You :\n\n· Excellent IT and administration skills\n\n· Excellent telephone manner\n\n· Confident in dealing with customers\n\n· Great customer service skills and ethos\n\n· Must have a proactive approach to work with the ability to self-manage\n\n· Must be methodical and very well organise\n\nBenefits: \n\nWe would love for you to join us, some of the great perks of temping through Office Angels include...\n\nWeekly pay\nAccess to Boost - our exclusive platform with discounts on hundreds of retailers, a well-being hub with recipes, an exercise area, and a mindfulness section with blogs & videos\nTemporary candidate of the month award\nTemporary candidate lunches/treats\nOnline time-sheets\nRegular pay reviews\nA dedicated consultant as an additional layer of support.If you are an enthusiastic individual who thrives in a busy environment and enjoys working as part of a supportive team, then this a perfect opportunity for you. Our client values excellent organisational skills and a positive attitude.\n\nTo Apply\n\nIf you would like to know more, please don't delay in calling us today on (phone number removed), email or apply online.\n\nOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Office Angels.
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