Job Title : Microsoft 365 Support Consultant
Location : Hybrid (Office in Sunbury, with regular remote work offered)
Salary : Between £36k - £45k + Bonuses
Summary :
The company are a leading Microsoft Gold Partner, renowned for delivering cutting-edge digital transformation solutions to a diverse range of clients across industries including Oil & Gas, Healthcare, Legal, Finance, and the Public Sector. They have a expert team of consultants and developers specialising in M365, Power Platform, and Azure services, consistently driving innovation and excellence.
They are seeking a passionate individual to join their Microsoft 365 Managed Services Practice. This role will be engaging in more complex requests up to a 3rd line level. The role is extremely varied – you could be performing user management in the morning, and SharePoint site development in the afternoon. You will be exposed to many areas of Microsoft 365, and be able to develop your own skills whilst being supported by colleagues
Key Responsibilities :
* Provide 1st, 2nd and 3rd line support to technical customer queries via phone, video and email.
* Prioritize incidents based on client SLAs and update progress.
* Perform routine checks on Cloud infrastructure and assist with security reviews.
* Work with colleagues to make more complex changes, systems improvements and deploy applications and services for clients.
* Collaborate on system improvements and deployment for clients.
* Support the Service Delivery Manager with Client management
* Investigate new approaches to enhance customer service.
* Microsoft 365 and Partner Licencing services
Skills and Qualifications :
* Microsoft 365 (inc. SharePoint Online, Exchange Online, Microsoft Teams)
* Azure Authentication – namely Active Directory and Entra (formerly Azure Active Directory) administration
* Networking Services (inc. IP Configuration. DHCP,DNS, SMTP)
* Remote Desktop Services
* Networks
* Windows Client and Server Operating Systems - including management (via Intune)
* Office Applications and management (via Intune)
* Microsoft certifications are advantageous (e.g M365 Fundamentals / Azure Fundamentals)
What they Offer:
* Competitive salary
* Bonus scheme
* 25 days annual leave + public holidays
* Hybrid remote working arrangements
* Comprehensive benefits package including company pension, life insurance, and health & wellbeing programs
* Casual dress code and regular company events
* Opportunities for professional growth and development within a dynamic and innovative team
Click ‘apply now’ or get in touch with Joe Bigsby on (0)203 826 6747 or j.bigsby@nigelfrank.com
Nigel Frank International is the global leader in Microsoft Recruitment. We are unparalleled in our ability to match skilled Modern Workplace professionals with exciting, challenging roles all across the UK and abroad due to many clients trusting us exclusively with filling their vacancies. We deal with both Microsoft Partners and End Users throughout the UK and Europe and we have never had more live requirements jobs for Modern Workplace professionals. Please see for more fantastic Modern Workplace opportunities. Nigel Frank International Ltd is acting as an Employment Agency in relation to this