Summary
Our Chartered Manager Degree Level 6 Programme is all about developing the skills required to become a subject matter expert. From day one, you'll take on real responsibility with a supportive culture that helps you get the most out of your time as an Apprentice, whilst building on your stakeholder management skills.
Annual wage
£23,000 a year
Training course
Chartered manager (degree) (level 6)
Hours
WORKING WEEK: 40 hours - shift patterns will apply. Days and shifts to be confirmed.
40 hours a week
Possible start date
Thursday 4 September
Duration
2 years 10 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Whilst working to achieve a Bachelor's Degree in Business Practice and Management with Aston University, you will sit within our central Account Development Excellence (ADE) team.
The purpose of the central Account Development Excellence (ADE) team is to be a key enabler to the UKI organisation in delivering World Class Account Management and Net Growth (ACG) with our existing customer base. They are focused on supporting the Account Teams in Business Units to drive significant improvements to retention and growth, through the rollout and ongoing support of a standardised, simple, and Customer-Centric toolkit. To ensure the Account Owners can focus on their customer, the team provide guidance on the internal governance requirements set out by DSC, support with the toolkit application and processing of renewals and growth opportunities in sf.com, BCA and Contract Database.
Where you’ll work
8 Newnham Drive
Daventry
West Northamptonshire
NN11 8YG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ASTON UNIVERSITY
Your training course
Chartered manager (degree) (level 6)
Equal to degree
Course contents
* Support the development of organisational strategies and plans. Develop and deliver operational plans; being able to set targets and KPIs, manage resources, and monitor and measure outcomes to establish operational effectiveness, efficiencies and excellence. Produce reports that clearly present information and data, using a range of interpretation and analytical processes. Gain wide support to deliver successful outcomes
* Plan, organise and manage resources in order to achieve organisational goals. Identify key outcomes, develop and implement plans and monitor progress, and provide reports as required. Proactively identify risk and create plans for their mitigation. Able to initiate, lead and drive change within the organisation, identifying barriers/challenges and how to overcome them. Ability to use widely recognised project management tools
* Managing budgets, controlling expenditure and production of financial reports
* Use of customer insight and analysis of data to determine and drive customer service outcomes and improve customer relationships. Creative approaches to developing solutions to meet customer need
* Able to identify service/organisational improvements and opportunities for innovation and growth, using qualitative and quantitative analysis of information and data and benchmarking against others
* Communicate clearly, effectively and regularly using oral, written and digital channels and platforms. Use active listening and open questioning to structure conversations and discussions, and able to challenge when appropriate. Manage and chair meetings and clearly present actions and outcomes. Ability to apply influencing and persuading skills, to the dynamics and politics of personal interactions
* Able to articulate organisational purpose and values. Support the creation of an inclusive, high performance work culture. Enable others to achieve by developing and supporting them through coaching and mentoring
* Able to build teams, empower and motivate others to improve performance or achieve outcomes. Able to delegate to others, provide clear guidance and monitor progress. Ability to set goals and accountabilities
* Able to build rapport and trust, develop networks and maintain relationships with people from a range of cultures, backgrounds and levels. Able to contribute within a team environment. Effectively influence and negotiate, being able to have challenging conversations and give constructive feedback. Work collaboratively with internal and external customers and suppliers
* Able to reflect on own performance, identifying and acting on learning and development needs. Ability to understand impact on others. Can manage stress and personal well-being, and confident in knowing core values and drivers
* Able to create personal development plan, and use widely recognised tools and techniques to ensure the management of time and pressure effectively, and prioritisation and strategic alignment of activities
* Use evidence-based tools and ethical approaches to undertake problem solving and critical analysis, synthesis and evaluation to support decision making
Your training plan
As part of the Level 6 Chartered Manager Degree Apprenticeship, they will complete the learning on campus at Aston University and on-site learning at their dedicated DHL Supply Chain site, you will cover the below areas and many more:
* Effectiveness and Integrity
* Understanding Business Functions
* Developing effective work relationships
* Strategic Management
* Stakeholder Management
Requirements
Essential qualifications
GCSE in:
* English (grade C and above/4-9)
* Maths (grade C and above/4-9)
Other in:
* UCAS Points (grade 260 UCAS points - Old System)
* UCAS Points (grade 104+UCAS points from Sept 2017)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Initiative
Other requirements
If you decide to make an application, please make a note of the Experience Day date as we only hold one per role.Experience day date: 3rd April 2025 in Birmingham