Job Title: Experienced Service Advisor Location: Hampstead/Camden Town area Our client, a well-established and successful, family-owned Motor Dealer Group that has been delivering the highest levels of customer service to its customers since 1972. is offering an exciting career opportunity for an Experienced Service Advisor Offering a salary of £28,000 plus bonus giving a potential OTE of £33,000 - £40,000 Hours of work: Hours to be worked: 8:00am to 6:00pm one Saturday in four on a rota basis: 9:00am to 1:00pm Key Tasks Objective: Maximise service profitability through the use of professional sales techniques Sell additional products, services and repair works in a professional manner Implementation of company and manufacturer service promotions Development of personal knowledge and experience to improve profitability, customer satisfaction and efficiency Objective: Maximise customer awareness of all available retailer services Ensure customer awareness of all products and services available Maintain effective liaison with sales, parts and workshop teams Objective: Ensure highest level of customer care and satisfaction at all times Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately Notify customers promptly of completion of work Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager To provide customer estimates according to company policy on schedules, times and pricing Objective: Maintain excellent standards of departmental administration Initiate job documentation and maintain customer records and follow-up systems Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable) Document all warranty work as per manufactures requirements and retail policy and ensure the customer signs for all work undertaken, and that all repair orders are correctly completed to ensure customers claims are processed fairly and in a timely manner to maintain the image of the franchise Ensure all cash sales are charged and money collected on completion of work Maintenance and analysis of customer files and their use for customer care, and contact with inactive customers Maintenance of customer information on dialogue Embark on a journey with us, where your expertise meets opportunity Ready to rev up your automotive career? Click "Apply" now to fast-track your journey and be part of the excitement. For more details or to discover equally thrilling opportunities across the UK, rev your engines and reach out - we're here to fuel your success. Who are you applying to? Recruitment Boutique has been delivering exemplary recruitment solutions to the automotive industry since 2014, establishing a reputation for professionalism and excellence. Our strong and enduring relationships with clients and candidates nationwide speak volumes about our commitment to excellence. If you're a skilled and experienced professional we want to connect with you Rest assured, when you engage with us, you're not just dealing with a consultant; you're connecting with a person who values your expertise. Due to the high volume of applications, we can only respond to candidates who meet the specific criteria for the current vacancy. Your CV will be securely stored in our database, and we'll reach out when suitable opportunities align with your profile. Your trust is essential to us, and we will never forward your CV without your explicit permission. Let's embark on a journey to explore exciting possibilities together