2nd Line Support Technician
Location: Wolverhampton
Salary: Up to £33,000
Chapman Tate Associates are working with a leading Managed Service Provider (MSP) based in Wolverhampton to find a talented and motivated 2nd Line Support Technician to join their growing team.
This is an excellent opportunity to develop your career within a dynamic and supportive environment, offering exposure to a wide range of IT systems and technologies, as well as opportunities for professional growth.
Key Responsibilities:
* Provide 2nd Line IT support across a diverse client base, ensuring the resolution of issues in a timely and professional manner.
* Troubleshoot hardware and software issues, escalating to 3rd Line support where necessary.
* Manage and maintain customer networks, servers, and IT infrastructure.
* Offer support on Microsoft technologies, including Windows Server, Office 365, and Active Directory.
* Collaborate with the internal team to deliver exceptional customer service and support.
Required Skills & Experience:
* Proven experience in 2nd Line Support or a similar technical role.
* Strong knowledge of Windows Server, Active Directory, Office 365, and other IT infrastructure components.
* Experience with networking concepts (TCP/IP, DNS, DHCP).
* Excellent problem-solving skills and the ability to manage multiple support requests.
* Strong communication skills with the ability to explain technical issues to non-technical clients.
* Ideally, you will have certifications such as CompTIA, MCSA, or equivalent.
What’s on Offer:
* Competitive salary up to £33,000, depending on experience.
* Career progression within an established and growing MSP.
* A friendly and collaborative team environment.
* Exposure to a wide range of technologies and clients.
* Ongoing training and development opportunities.
* 25 days holiday, plus bank holidays.