Shift Supervisor - Store# 84535, MILTON KEYNES - WESTCROFT RP
Brand Starbucks Coffee Company
Location Milton Keynes - Westcroft RP (Store# 84535) 21A Barnsdale Drive Westcroft Milton Keynes Westcroft MK4 4DD
We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.
At Starbucks, we're not just about brewing great coffee, we're about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee.
We’ve got an exciting opportunity for you to join us as a store supervisor. Here you’ll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.
We’re looking for candidates with previous coaching or supervisory experience in a customer facing role. You’ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment. You’ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial. You’ll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals.
The best part about this role is that no two days are ever the same! Working in one of our fast-paced stores, a typical day could include:
1. Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
2. Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
3. Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues
4. Identifying teachable moments to share best practices with the team
5. Seeing challenges as opportunities for continuous improvement to drive operational excellence
6. Executing store operations during scheduled shifts, including organising opening and closing duties
7. Ensuring all partners follow Starbucks operational policies and procedures
8. Providing quality beverages and food products consistently for all customers
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches.
In return, we’ll offer you a competitive starting salary and benefits that include:
1. 28 days holiday a year (including Bank Holidays) + an additional special day for you to celebrate a special moment
2. Free drinks and food when you’re on shift
3. Our store bonus program
4. Bean stock options for all partners
5. Comprehensive training and access to Starbucks Global Academy
6. A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
7. Discounts with local and national retailers
8. Life assurance
9. Home Sweet Loan (Interest-free loans)
10. A free 24/7 Employee Assistance Programme
11. Recognition schemes and monetary awards for long service
12. Great long-term career opportunities in store and support center
So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.
What is our process?
Application > CV review > first stage interview > second stage interview > offer and onboarding
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly.
Job Number: 240024789
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