Commerical Executive-Discounter
Hybrid working - 3 days in office
Main Duties:
• To provide daily support the Account Manager with the day-to-day management of selected retail account businesses, to aid in maximising profitable sales growth across the categories of responsibility
• To provide customer troubleshooting assistance for orders, account statuses and relevant problems
• To provide account management support in promotional activity planning, project management and new product set up from creation stage through to implementation
• Working with our forecasting and planning teams to ensure customer forecasts are being met and managed effectively
• Maintain regular contact with the Retail supply chain and admin teams to meet specific customer requests and develop our business relationships to ensure excellent customer service
• Assist the Account managers to co-ordinate and deliver customer meetings and performance reviews
• To initiate and develop the internal sales report tools using customer EPOS data
• Through online and instore audits - Track retail RRP’s, promotions, supplier range changes such as NPD or product delists
• Have good understanding and awareness of factory processes and product costings
• Develop and monitor operational performance against commercial costings and provide regular reporting to the Account managers
* Assist with queries relating to transport between the business, Haulier & Customer Depot, building relationships at depot level along the way
Candidate requirements include :-
* Previous UK Retail experience preferred in a commercial support role
* Strong communication & interaction skills
* Attention to detail and strong organisational & project management skills
* Data driven
* SAP experience preferred but not essential
* Understanding of sales principles and customer service practices
* Experience with CRM systems
* Proactive and flexible in working approach
• PC literate in office suite
• Good analytical and multitasking skills