Technical Advisor (Power Tools) Full-time Permanent Office based, Sheffield S20 40hrs p/week Monday to Friday 8am to 5pm Role Function:Customer Service Reporting to:Customer Service Manager Overall Role We are seeking a highly organised and detail-oriented Customer Service Technical Advisor to join our team. The successful candidate will play a vital role in our Customer Service Operation by providing comprehensive technical support to customers and colleagues. This position requires proficiency in various software applications and strong clerical skills to manage daily tasks effectively. You will be responsible for offering resolutions to complex and varied customer and colleagues enquires about our full product range. About you: Technical Advice (70%): You have a curiosity for developing technical understanding and helping others trouble shoot issues Youre good at translating technical knowledge to simple language for people to understand to solve issues You have an interest and working understanding of power tools and how they operate, being able to trouble shoot issues when tools are not working as they should. You have an excellent phone manner and come from a fast-paced customer service background. You are versatile and can adapt your approach across multiple platforms including social media, email and phones. You have a keen eye for improvement and positively contribute to business forums and promote continuous improvement. You can identify customers need and escalate issues where appropriate You seize opportunities to generate profit for the business You can work independently, managing priorities and supporting colleagues to ensure customer satisfaction You are comfortable using IT systems and inputting information. SAP and Salesforce experience preferred. You get involved in all areas of a business and show a hands-on, can-do approach always. You are actively building relationships with the team, internal and external stakeholders You have a positive attitude to make sure our customers have a great experience. Internal training (30%): You will support learning and development within key development projects, local site activities and learning events You will support the development of training materials to ensure Evolution colleagues are given extensive knowledge of our products Abilities, Experience & Skills: Essential: 2-3 years previous experience in a Technical Advisor role Strong customer service and sales skills. Literacy in computer-based applications such as Microsoft Office. Must be able to organize and prioritize. Excellent interpersonal and communication skills required. Ability to multi-task, set priorities and manage time effectively Basic mechanical knowledge to maintain and troubleshoot the tools Attention to detail with a focus on maintaining a high standard of work quality Excellent communication skills to collaborate effectively with team members and management Preferable: Experience and knowledge of using power tools and an understanding of Evolutions offering including products and services. Experience in SAP Business One (usage and reporting) and with EDI Systems. Experience using Salesforce Service Cloud Knowledge of other languages would be advantageous Experience in delivering training sessions to colleagues Remuneration Details We are committed to developing our people to reach their full potential; we provide a wide range of personal and professional development opportunities throughout the year. 25 Days Annual Leave Bank Holidays Day off for your birthday Breakfast in the office Westfield Health Benefit Cash Plan Company Profit Share Life Assurance Nursery support Employee Product Discounts Company Leave Benefit (Paid leave for when most needed) Charity Focus International Exposure Who We Are Its an exciting time to join us. Were selling more power tools, in more places, to more people than ever before. Were a £60 million business operating in more than 27 countries, with offices in the UK, US, France, Poland and China. With a rich history and exciting future, Evolution aspires to build on our well-earned reputation and become one of the great iconic brands in the power tools market. You will play a critical role in making that vision a reality. We are proud that our Head Office is located in Sheffield, the Steel City, and is the nerve centre of our global business and home to support functions that drive and support our global growth since 1992. As a company we have a unique, patented product and exciting future strategic plans to continue our rapid growth trajectory. We are looking for innovative and ambitious colleagues to join us on this journey and have a real impact in taking Evolution Power Tools to the next level. Find out more about us on our website ADZN1_UKTJ