The Regional Manager is responsible for the management and hands-on support as needed of all activities within the region, by providing leadership and direction to a multi-faceted team of technicians providing IT support to multiple sites across several geographically-separated locations in these included service categories, but not limited to: Desktop support, AVMM\VTC, CAN management, telephony, TV services, cabling/infrastructure, patch management in a thin/thick client/laptop environment, and break/fix efforts with associated Service Level Agreements for completion times.
The total team size is approximately 11 FTEs with work centers in 4 or 5 locations across 2 countries and on occasion will directly/indirectly account for small TDY teams visiting the region and serve as a senior advisor to members assigned to other operational Frames.
Conducts interview, makes hiring decisions, assigns work roles, and establishes both training and operational processes to ensure adequate human resources to meet the challenges of the region.
Submits regular reports on daily operations, refresh efforts, and project management and delivers or oversees training to maintain adequate human resources to meet regional challenges.
Submits and approves travel requests, to support regional needs and coordinates with government officials to present or clarify support requirements.
Tracks productivity to determine worker or process weaknesses, onboards new employees and enforces compliance standards for both the customer and ManTech.
Sets goals and evaluate employee performance and provides direct and indirect feedback to subcontractors temporarily assigned to the region, as required.
8+ years of relevant experience, to include some management role experience and complete understanding of IT equipment and service life as well as planning and implementation of equipment replacement
~ Experience and strong oral and written communication and presentation skills with the ability to convey technical and business concepts to various audiences and to communicate effectively with senior managers, colleagues and other stakeholders
~ Willingness to travel to support operational requirements
~ Experience effectively managing and satisfying small- and large-scale projects of a technical nature
preferably with ServiceNow.
Experience and the ability to build service resolution teams to react quickly to high priority incidents during the installation process to avoid mission shut down.
Constantly operates a computer and other office productivity machinery, such as a computer
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.