Role: Residential Service Manager
Salary: £40,104 per annum
Hours: 37.5 hours per week
Location: Llandrindod, Wells
We are looking for a dedicated Residential Service manager to join our team for our 27-bed care home located in the residential area of Llandrindod Wells. The two-storey building is surrounded by beautifully landscaped gardens, complete with patio areas and a terrace.
Role Objectives:
* Provide strong leadership to inspire and motivate the team to deliver high-quality care
* Take responsibility for the day-to-day operations of the service, ensuring 24-hour care for residents
* Manage resources effectively, including financial performance and occupancy levels
* Promote independence, choice, and well-being for residents
* Ensure compliance with all regulatory and legislative requirements, including CIW guidelines
Leadership Responsibilities:
* Lead by example, maintaining visibility and approachability for employees at all levels
* Set and uphold high standards of care in line with the organisation’s vision and policies
* Oversee a thorough and professional recruitment process, ensuring successful onboarding of new team members
* Foster a culture of continuous quality improvement using clinical governance frameworks
General Management Responsibilities:
* Effectively manage the service’s budgets and achieve key performance targets
* Ensure full compliance with statutory obligations and relevant legislation (e.g. health & safety, environmental health)
* Support residents in managing their financial affairs, maintaining accurate records
* Embed a culture of meaningful activities within the service, engaging the entire team
Essential Requirements:
* NVQ/QCF Level 5
* Previous registration with CIW
* Caring and compassionate approach
* Experience managing a service of similar size and client group
Benefits:
* Employee Ownership Trust – 76% employee-owned, with tax-free bonuses paid to employees
* Performance-based bonus
* 30 days annual leave
* Individualised professional development programmes
* GP online service – 24/7 access to consultations via an interactive app
* Refer a Friend Scheme – up to £1,000
* Retail, leisure, holiday, and travel discounts
This role offers an opportunity to make a meaningful impact in a well-supported, employee-driven environment