Customer Service Coordinator
Newport, Isle of Wight, PO30 5GY
Salary: £19,136 pa + Benefits
Monday to Friday 8.00am – 4.30pm, 32 hours a week (split over 4 days).
Rewards & Benefits:
Company Pension Scheme
Free on-site parking
Life Assurance Scheme
Company Sick Pay Scheme
Wellbeing initiatives
We are currently looking for a Customer Service Coordinator to join the team within our Hampshire & IOW Wheelchair Service Centre based in Newport on the IOW. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires.
We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Hampshire & IOW Wheelchair Service which is an integrated service delivering clinical needs and a repair service.
The Role:
Manage incoming calls and emails, answering any queries in a timely and professional manner.
Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.
Monitoring and progressing orders by checking with suppliers.
Entering referral information for clinical triage via both telephone and email.
General administration that supports daily activities and duties
What are we looking for?
Strong experience in a similar busy and fast paced office environment
Relevant telephone-based customer service experience
Good...