A motivated, positive, and proactive person with strong administrative skills?
Do you thrive in a fast-paced organisation with a growing team with great spirit?
An opportunity has arisen for an Administration Team Lead to join our practice team.
Main duties of the job
To lead on a variety of administrative duties to ensure the smooth running of the practice pertaining to Scanning, Coding, and Summarising along with other administrative processes. To provide administration support to the management team, working closely alongside the management team.
Facilitate effective communication between all staff members, patients, members of the primary health care team, secondary care, and other associated parties.
Be a point of contact for the administrative team, carrying out reviews and appraisals, ensuring the team are working to set KPIs and troubleshooting where necessary, whilst liaising with management.
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous, and ambitious, determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire.
Caring & Respect: Simply put, we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do.
Teamwork & Quality: In all areas of our business, we network, collaborate, and learn from our Patients, Stakeholders, and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
About the Practice/Department/Team
Corby - In Corby, we operate over 3 sites and are rated as GOOD with CQC. We have a strong team ethos and are always working together to provide a better service for our patients and have a positive impact on the community.
As a practice, we like to undertake projects to improve both patient and staff experience. We also enjoy supporting local and national charitable events and regular social events.
We continue to invest in the training and development of our staff and recognise the importance of personal as well as organisational development.
Job Responsibilities
To lead on a variety of administrative duties to ensure the smooth running of the practice pertaining to Scanning, Coding, and Summarising along with other administrative processes. To provide administration support to the management team, working closely alongside the management team.
Facilitate effective communication between all staff members, patients, members of the primary health care team, secondary care, and other associated parties.
Be a point of contact for the administrative team, carrying out reviews and appraisals, ensuring the team are working to set KPIs and troubleshooting where necessary, whilst liaising with management.
Participate in the coordination of the fire drills to comply with health and safety regulations.
Team Lead
* Act as a point of contact for the administration team
* Carry out probationary reviews and annual appraisals
* Ensure the team are working to set KPIs
* Liaise with the patient services manager to address and resolve any issues that may arise.
Administration
* To have a thorough knowledge of all practice procedures
* To work in accordance with written protocols
* Coding and scanning of documents as requested
* Time management and prioritising workload
* Ensuring summarising and read-coding of new patients' previous medical records are completed to the agreed timescales
* Auditing staff to ensure KPI targets are achieved
* Coding of sensitive and confidential information onto the GP database
Computer Skills
* General computer skills, as full training provided
* System One knowledge
Telephone
* Take calls from work colleagues or third parties and deal with their enquiry in a friendly, polite, and professional manner.
Other Tasks
* Duties may be varied from time to time under the direction of the Management Team, dependent on current and evolving practice workload and staffing levels.
* Ensure all backlogs are kept to a minimum
* Ensure annual leave and HR issues are monitored and dealt with
* Any other duties to lead the admin Team
Person Specification
Qualifications
* Good standard of education
* Attendance on a coding course
Experience
* Customer Service Skills
* Experience of working in a busy & multi-functional team.
* A minimum of 1 year experience working within Primary Care
* Experience of leading a team
* Using System One or other Clinical database
* A minimum of three years experience in a customer-facing environment
* Experience of handling confidential information and data.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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