To provide general administration and referrals support, within a multi skilled team, to the practice manager, deputy practice manager, doctors and health professionals, involving word processing and general clerical work. Job responsibilities: To provide an efficient copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner. To assist in managing referrals to secondary care using the e-referral service. To assist the practice manager/deputy practice manager with all clerical and administrative duties. To make appointments, bookings and admissions as required, using manual and electronic software. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To retrieve medical records and assist the completion of medical/insurance reports. File patient records and correspondence in patient medical records. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. To maintain the computer clinic system in an accurate and secure manner. To receive and dispatch mail and maintain a pending system. Scanning of letters and relevant correspondence into patients notes taking account of colour, paper size, and multi-paged documents, using scanning equipment software. Extraction of necessary data from clinical correspondence and input into Electronic Patient Record. Read Coding information into the practice clinical system. Monitoring Quality and Outcomes Framework achievements and ensuring efficient utilisation of patient call and recall systems to achieve patient compliance and set targets To assist with the gathering of statistics and information when required. To provide cover for members of the administration team during periods of sickness and annual leave. In liaison with the person responsible, maintain adequate supplies of office stationery in order to perform secretarial duties. * A full Job Description & Person Specification is attached to this advert *