The post holder will oversee and manage the Academy facilities at the Darland site to ensure the buildings and facilities are safe and compliant. Responsibilities include routine upkeep, repairs, and leading a small maintenance team and contractors to ensure tasks are completed efficiently. The role involves planned and reactive maintenance work, ensuring minimal downtime and compliance with safety standards.
MAIN RESPONSIBILITIES
To be responsible for the day to day operations of the Academy Facility at Darland including:
1. Delivering the highest standards of Health & Safety ensuring the Academy is operating in a safe environment and all records updated as necessary, including environmental, health and security standards.
2. Monitor and guide staff in completing risk assessments and daily/weekly Health and Safety checks.
3. Manage any weekly/monthly checks required to ensure the facilities are compliant e.g. Fire, Water Management.
4. In conjunction with the Safety and Security Manager, oversee CCTV, site security, access control and liaise with the IT department.
5. Act as keyholder and ensure the security of facilities is maintained at all times.
6. Ensure all equipment, plant and mechanical systems are managed in line with manufacturers’ recommendations. Organise and manage Service Level Agreements, pre-planned and reactive maintenance.
7. Oversee and agree contracts for services including security, cleaning, technology, booking systems and waste disposal.
8. In conjunction with the Head of Food & Beverage, oversee and agree food provision for the Academy.
9. Management of multi-disciplinary teams of staff including External Contractors for cleaning, maintenance, grounds and pitch.
10. Oversee the stock control and ordering of all purchases required to operate the facilities including vending, cleaning, marketing materials and equipment.
11. Oversee the Academy Kitperson to ensure player/staff kit procurement, distribution and stock taking.
12. Supervision of staff and customers on site including support with the recruitment, training and development of staff. Carry out appraisals for designated staff.
13. Delivering an exceptional level of customer service that includes dealing with enquiries, responding to complaints and reacting to emergencies.
14. Oversee the facility and pitch booking system and ensuring all Customers are provided with services in accordance with their bookings; ensuring all administration (including invoicing) occurs.
15. Oversee and participate in a staffing rota that ensures the facilities remain open during operating hours and there are adequate staff to deliver the programme of activities & events.
16. Support with the strategic planning and implementation of a facilities operational plan.
17. Undertake other duties as required commensurate with the level of the role.
KEY RELATIONSHIPS
* Safety and Security Manager
* Head of Operations
* Head of Food and Beverage
* Academy DSO and Club Safeguarding Lead
SAFEGUARDING RESPONSIBILITIES
* We are committed to ensuring everyone who engages with the Academy has a positive, safe, and supportive experience. Staff are required to comply with all aspects of the Club/Academy Safeguarding Policies and arrangements and to take personal responsibility and care to enable strong safeguarding practices to be embedded in the Academy and across the Club too.
* This post is subject to an Enhanced DBS Check (with Childrens Barred List).
HEALTH & SAFETY RESPONSIBILITIES
* Take responsibility and care for the health and safety of yourself and other employees and members of the public who may be affected by your acts or omissions at work.
* To comply with all aspects of the Club’s Health & Safety Policy and arrangements, to enable the company to perform its civil and statutory obligations in relation to Health & Safety.
EXPERIENCE/QUALIFICATIONS REQUIRED
* Facilities Management Qualifications – (ILM or BIFM or equivalent).
* Nebosh Award / COSH/IOSH or equivalent and demonstrated experience of ensuring compliance of health and safety standards within a sports/education facility environment.
* Up to date FA/FAW Emergency Aid and Safeguarding certificates (or willingness to undertake these within the first 6 months of employment).
* Relevant trade qualifications (e.g., electrical or plumbing certification) and demonstrated experience of planning and carrying out preventative and reactive maintenance tasks.
* Demonstrated experience of facilities management in a sports or education facility environment including experience of managing a multi-skilled maintenance team.
PERSONAL SPECIFICATION - SKILLS/ABILITIES REQUIRED
* An understanding of the EFL/FAW/FA/ITC.
* Excellent verbal and written communication skills.
* Ability to handle and process sensitive data confidentially.
* Flexible working approach to meet the nature and demands of the business.
* Demonstrated attention to detail, organisation and time management skills; demonstrating the ability to manage own and others workload.
* Ability to conduct themselves in line with Wrexham AFC Academy values.
* Has a problem-solving and creative approach to completing tasks; self-motivated and able to motivate others.
* A positive attitude towards professional development and their own learning.
* Ability to meet the travel needs of the post which requires travel to and from the Academy, Stadium and other Club sites.
CLUB VALUES
Code of Conduct
Wrexham Football Club expects the highest standards of integrity and conduct in all matters concerning the Club and its employees. The Code of Conduct makes clear the standards of conduct expected from its employees and explains the responsibilities of the Club, as the employer. All employees are expected to always act wholeheartedly in the interests of the Club. Any conduct detrimental to its interests or its relations with its customers, suppliers, the public or damaging to its public image shall be a breach of Club rules and policies. Discriminatory, offensive, and violent behaviour are unacceptable, and any complaints or concerns will be dealt with and acted upon.
Equality, Diversity & Inclusion
Wrexham Football Club are committed to ensuring that equality, inclusion, and diversity of opportunity is at the very heart of everything we do to ensure we provide fair and non-prejudicial access to the services across the Club. We uphold everyone’s freedom of rights and choice to be different and aim to provide opportunities for everyone to succeed. It is the policy of the Club that no person, whether player, job applicant, employee, volunteer, or customer, shall be discriminated against. The Club opposes all forms of unlawful and unfair discrimination, either direct or indirect, or harassment, on the grounds of the following ‘protected characteristics’: Age, Disability, Gender Reassignment, Marriage & Civil Partnership, Pregnancy & Maternity, Race, Religion or Belief, Sex and Sexual Orientation. Anyone who is found to be in breach of this could receive disciplinary action, which may well include suspension and dismissal.
The Club is fully committed to the EFL Equality, Diversity & Inclusion Standards and as we are underrepresented in these areas; we particularly welcome ‘entry level’ applications from women, individuals from Black and Minority Ethnicities, the LGBT community and anyone with a disability.
Safeguarding and Safer Recruitment
Wrexham Football Club are committed to and has both a moral and legal obligation to ensure that all children and vulnerable adults are protected and kept safe from harm whilst engaged in services organised and provided by the club and believes that the general wellbeing, welfare and safety of all children and vulnerable adults engaged in club activities is of the utmost importance. The Club will fulfil its responsibilities by ensuring it displays best practice in safeguarding matters – including Safer Recruitment - carried out in a spirit of partnership and openness with the child or vulnerable adult, families, and the relevant local authority.
Having a criminal record will not necessarily bar a potential candidate from working with the Club. This will depend on the nature of the position and the circumstances and background of the offence(s) committed. As an organisation using the Disclosure and Barring Service (DBS) to assess applicants’ suitability for positions of trust, the Club complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. Potential applicants need to check on the government website (https://www.gov.uk/tell-employer-or-college-about-criminal-record/what-information-you-need-to-give) whether cautions/convictions should be disclosed as part of their application.
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